Senior Universal Banker

Overview Byline Bank is seeking a Senior Universal Banker (Sr. UB) to coordinate the activities of Tellers and Universal Bankers, identify client needs, and explain products/services with the goal of converting service opportunities into sales events. The Sr. UB performs a complete range of services for customers including processing transactions, opening/closing accounts, responding to inquiries, and assisting the team with daily branch operations. This role supports complex transactions and sensitive client concerns while administering and explaining policies and procedures. The Sr. UB is expected to periodically travel to other branch locations to support staffing coverage. A professional image as outlined in the Byline Bank Employee Handbook is required. Duties And Responsibilities Staff Leadership: Assists staff with scheduling, assigning work, answering questions, and problem resolution. Identifies coaching opportunities for direct reports. Identifies training needs of the Teller and Universal Banking staff. Demonstrates a proficient ability to delegate duties and assignments. Ensures Tellers properly use and follow guidelines outlined in the BYB Teller Training Manual. Actively participates in Branch meetings and speaks on assorted topics. Assists staff in recognizing and facilitating cross-selling opportunities. Leads by example by demonstrating excellent customer service skills and adhering to all policies and procedures. Demonstrates and encourages open communication with staff. Sales & Service: Coaches staff to achieve production goals and meet customer service and sales standards; maintains positive relationships with customers and employees; opens and services accounts and identifies cross-selling opportunities. Calls on potential or existing customers to develop new business by promoting services and products, with the goal of expanding relationships and bank profitability. Displays exceptional customer service and sales skills while maintaining a professional attitude; maintains accuracy and compliance in all account documentation. Operational Responsibilities: Participates in weekly scheduling of Tellers and Universal Bankers; ensures proper coverage for dual control; completes monthly branch certification and audits; maintains supplies and uses proper order forms. Ensures Tellers/Universal Bankers balance out at drawer limits daily per policy; adheres to all bank policies pertaining to monies and balancing. Establishes clear and ongoing communication with management; minimizes risk of losses and stays current with laws, regulations, and bank policies. Processes Teller transactions accurately and timely (deposits, withdrawals, payments, transfers, check cashing, etc.); validates coin and currency amounts for cash shipments. Makes sound judgments regarding customer service and risk; escalates when appropriate; seeks efficiency improvements without sacrificing service. Keeps abreast of competitor products, services, and promotions. All other duties as assigned. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Qualifications High School Degree or GED required. 3+ years of experience in a banking environment. 1+ years of experience as a Teller, Personal Banker or Universal Banker is a plus. Detail oriented with excellent organizational skills. Team player with leadership capabilities, independent judgment, discretionary thinking, creativity, and ability to work in a fast-paced environment. Strong knowledge of Microsoft Office preferred. Working knowledge of banking regulatory requirements. Knowledge of a wide variety of retail bank products and administrative support. Strong time management and attention to detail. Ability to communicate professionally and clearly with internal and external stakeholders. Must be able to lift 30 pounds. Physical Demands / Work Environment Usual office environment with frequent sitting, walking, and standing; occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eyes, hands, and fingers for office tasks; ability to communicate orally and audibly. Must be able to lift 30 pounds. Compensation & Benefits Byline Bank offers competitive salary bands. The anticipated hourly range for this position is $25.00 to $37.01. Benefits include medical, dental, vision, disability, 401k, and paid time off; discretionary bonuses and other programs may apply depending on role and location. Equal Employment Opportunity Byline Bank is an equal employment opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national origin, sex, age, disability, HIV status, sexual orientation, gender identity and/or expression, marital or domestic partner status, veteran status, or any other status protected by law. Byline Bank provides reasonable accommodations in the recruiting process for candidates with disabilities. This role is not eligible for visa sponsorship now or in the future. Note to Recruitment Agencies and Third-Party Recruiters Byline Bank does not accept unsolicited resumes from third-party recruiters or agencies without a prior written agreement. Submissions will be considered property of Byline Bank and no fees will be paid for such submissions. #J-18808-Ljbffr Byline Bank