Patient Access Representative Assistant Manager

Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance challenge and revolutionize neurosciences and medicine through scientific research and advanced technology driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful reliable results. Having multiple specialties under one roof Insight achieves its purpose in providing a comprehensive collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!

Job Summary:

Insight is seeking a meticulous organized and friendly Patient Access Assistant Manager to join our dynamic multi-specialty facility . This individual will thrive in a fast-paced team-oriented environment working alongside professionals in neurology pain management chiropractic care physical therapy and other specialties. The Patient Access Assistant Manager is cross-trained in all clinical administrative processes and plays a key role in ensuring the delivery of high-quality patient service and operational excellence. This role promotes workflow efficiency accuracy in patient data collection and strict compliance with regulatory and confidentiality collaboration with department leadership the Assistant Manager will oversee front-end operations including registration scheduling. and insurance verification. This position also assists in managing staff schedules onboarding and training team members resolving escalated patient or staff concerns and implementing best practices to enhance the patient experience and support revenue cycle goals. Top candidates will demonstrate exceptional customer service skills strong leadership abilities and a proactive approach to problem-solvingall while maintaining the highest levels of professionalism and patient confidentiality

Duties:

• Greets and interacts with patients in a friendly and polite manner
• Perform data entry through Electronic Medical Record system
• Maintain medical records and patient confidentiality
• Answer phone calls in a friendly manner
• Register patients and schedule appointments
• Ability to multitask and move between responsibilities in fluid manner
• Adheres to all accrediting body hospital standards and Policies in place
• Monitors supplies and inventory as needed
• Leads coordinates delegates and monitors your contact center staff
• Talks with patients and works Telephone encounters within 24 hours of receiving
• Takes on the responsibility of finding replacements or coverage when employees are out.
• Keep all process documents up to date and valid
• Keeps org and accountability charts up to date as changes happen
• Helps assess employee performance completes reviews and coordinates all behavior and actions to the manager
• Participates in system conversions and process improvements
• Effectively communicates all changes or mistakes with staff in a timely manner and making sure that there is no confusion
• Pulls phone calls and scores based on the scorecard that is provided to you.
• Identify all potential issues and bring them up during level 10s
• Schedule time with manager for one on ones at least once a quarter
• Approve all time cards by Friday at 5pm
• Run all required reports for scorecards
• Communicate with the designated department manager or leads to bridge any gaps in communication
• Provides leadership and support in problem solving within and outside of the patient access department
• Demonstrates the ability to make decisions and delegate responsibility in order to assure high quality performance and efficiency within your team.
• Conduct/attend weekly patient access level 10 have scorecard updated every week and review at your Level 10 meetings.
• Travel to various locations to oversee operational processes and ensure consistency across sites.
• Provide on-site support and oversight to ensure compliance with company procedures.
• Assist in managing and improving processes at multiple locations through periodic travel.
• All other duties as assigned

Qualifications:

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or general education degree (GED) required
• Associates or Bachelors Degree in Business or related field preferred
• 6 months of relevant customer service experience preferred
• Excellent phone skills and interpersonal
• Knowledge of medical terminology
• Knowledge of Insurance Verification
• Ability to multitask and move between responsibilities in fluid manner
• Problem solving skills
• Good data entry skills
• Proficiency with computers with strong typing skills
• Ability to relate and work effectively with others.
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
• Proven excellence in patient safety and care
• Friendly empathetic & respectful
• Reliable in work results timeliness & attendance
• Ability to relate to and work effectively with a wonderfully diverse populace
• Able to work in a fast-paced and stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience tact stamina and endurance
• Detailed oriented conscientious and committed to precision in work results
• Committed to contributing to a positive environment even in rapidly changing circumstances.
• Is aware of standards and performs in accordance with them.
• Strong attention to detail.

Insight is an equal opportunity employer and values workplace diversity!

Required Experience:

Manager