Product Quality Manager

Job Description

Job Description

Do you want to own the end-to-end inspection and quality control operation for thousands of SKUs and millions of products a year? Do you want to lead the team who maintains quality standards for millions of customers? If so, you'll love this role.

About Lily & Fox:

Lily and Fox is a fast-growing beauty brand best known for the largest selection of nail wraps in the world. We ship millions of orders to customers around the world with operations in the US, Canada, Australia, and Germany. We have made it our mission to make beauty more affordable, and every day we find ways to pass savings back to our customers so they can have the manicure of their dreams without having to sacrifice anything.

We are hiring our first dedicated Product Quality Manager to lead our Quality Control and Inspection Team, and to help us build in-house manufacturing capacity in Illinois.

Position Overview:

We're looking for a Product Quality Manager who can run the floor today while building the system for tomorrow. You'll own our end-to-end Inspection and Quality Control operation, lead our small growing Quality Control team, do inspections when needed, and set clear standards. You will ensure that the millions of products a year that we ship make our customers smile. You will have full ownership of identifying bottlenecks and overhauling processes to support your team's growth. You will lead your team with confidence as we build out on-site manufacturing to bring our next generation of industry-defining products to market.

This is a full-time, on-site position.

Responsibilities:

• Lead and expand our Product Inspection and Quality team, including hiring, training, and performance management
• Own daily inspection and product processing operations
• Perform inspections as needed to ensure standards are met
• Track and deliver against KPIs
• Monitor customer feedback and translate insights into product and process improvements
• Partner cross-functionally with Customer Service, Fulfillment, Inventory Planning, and Manufacturing
• Identify and implement quality assurance systems and process improvements
• Manage supplier relationships to enforce product quality standards
• Complete other tasks as needed

Basic Qualifications:

• Excellent written and verbal communication skills in English
• Must be at least 18 years of age
• Must have a valid driver's license
• Must be authorized to work in the United States
• Basic math skills (addition, subtraction, multiplication, and division)
• Ability to stand for extended periods of time
• Ability to move over, under, and around shelves and other objects
• Full use of hands and fingers to perform tasks
• Ability to work flexible shifts including weekends, and/or holidays

Who we are looking for:

• 2+ years experience in quality control, manufacturing, or related field (high-volume visual inspection experience preferred)
• Experience managing high-volume operations
• Strong attention to detail
• Highly organized
• Excited to get things done, in a fast-paced environment
• Interested in learning new skills
• Ability to problem solve and prioritize tasks to ensure efficiency

The interview process will consist of the following stages:

• Culture Questionnaire
• Phone Interview
• In-Person Interview

We pride ourselves on the quality of our team and as such, candidates who receive a job offer will be required to successfully pass a job-related hair drug/toxins test and a background check consistent with state law.

You will be joining a small, tight-knit Team.

What Lily & Fox Offers:

• Attractive salary + equity
• Company paid insurance (medical, dental, vision, life, and disability insurance)
• 4 weeks PTO per year annually
• Coaching and training
• Huge opportunities to learn new skills and grow with the company!
• Being a part of a fast-growing international business!
• A chance to build the Quality Control function of a fast-scaling, international DTC brand

If you love the idea of working with a team who:

• Do the impossible
• Take chances
• Learn continuously
• Are team-oriented
• Strive to know the future

You'll love working with us.

This is not a work-from-home position.

Good luck to everyone who applies!

Equal Employment Opportunity:

Lily and Fox is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by law.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Lily and Fox. Incumbents will follow any other instructions and perform any other related duties as may be required by their manager.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Lily and Fox is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Type: Full-time, on-site

Salary: $70,000 - $90,000 per year