Field Service Technician - Philadelphia, PA

divh2Field Service Technician - Philadelphia, PA/h2pJob Category: Field Service Requisition Number: FIELD001695/ppFull-Time Remote Philadelphia, PA, USA/ph3Description/h3pThe Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed. Role and Responsibilities:/pulliMaintains thorough knowledge of all ImageTrac mechanical and electronic functions/liliProvides effective, timely and competent technical support assistance to customers/liliArrives at customer sites within the contracted response times/liliEnsures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)/liliStrives to ensure the highest level of customer satisfaction is maintained at all times/liliMaintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software/liliProperly follows the call flow for all incident activity/liliEnsures that RMA parts are returned in a timely manner and according to current procedures/liliProperly tests all work performed to make sure it meets the quality expected of IBML/liliMeets all scheduled deadlines/liliBe available for dispatches during and after normal business hours as dictated by current contracts/liliAnalyze customer operational processes for possible opportunities for IBML software sales or services/liliMaintain a working knowledge of PCs that are associated with all generations of ibml equipment/liliYou may be required to submit to criminal/background checks for governmental customer services/li/ulpPreferred Skills, Qualifications and Education Requirements:/pulliAssociates level degree in electronics and/or mechanical engineering or equivalent work experience/li/ulpEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div