Operations & Project Coordinator

About Trenchless Today Trenchless Today is one of the fastest-growing trenchless sewer rehabilitation companies in the Northeast. We use advanced technology to repair underground infrastructure with minimal disruption to homes, businesses, and municipalities. As we continue to grow, we need people who thrive in fast-paced environments and take ownership of their work. What You'll Do Operations Coordination: Maintain accurate project information across multiple software systems; verify job details, documentation, photos, videos, and technician notes; ensure projects move efficiently through each stage of completion; monitor project status and proactively address issues; coordinate between customers, technicians, management, and vendors. Data Accuracy & Quality Control: Audit job files for accuracy and completeness; review technician paperwork and documentation; verify required photos and videos have been uploaded; identify missing information and resolve discrepancies; maintain high standards for record keeping and data entry. Scheduling & Workflow Management: Coordinate daily project schedules; adjust schedules as priorities change; communicate scheduling updates to customers and field personnel; assist with workload balancing and resource planning; ensure projects are properly prepared before work begins. Customer Communication: Answer leads and book jobs for the Sales Department; follow up on completed appointments; provide scheduling updates; confirm appointments; coordinate access requirements; communicate project status and schedule changes. Process & Accountability: Ensure company procedures are being followed; follow up on incomplete documentation; support operational consistency across departments; help identify opportunities to improve efficiency and workflow. Who Thrives In This Position Loves organization and structure Notes details others overlook Takes ownership instead of making excuses Enjoys solving problems independently Learns software systems quickly Is highly productive and self-motivated Can manage multiple priorities simultaneously Holds themselves and others accountable Takes pride in doing things accurately the first time Qualifications Preferred Experience: Operations coordination, Project coordination, Administrative management, Construction or home service industry experience, CRM software experience, Scheduling software experience, ServiceTitan experience is a plus. Required Skills: Exceptional organizational skills; strong attention to detail; excellent written and verbal communication; ability to prioritize effectively; strong computer proficiency; ability to work efficiently under pressure; high level of personal accountability. Compensation & Benefits $25-$30 per hour based on experience Paid Time Off Health Benefits Advancement Opportunities Ongoing Training & Development Before You Apply We are looking for someone who takes pride in accuracy, organization, and accountability. If your ideal day involves checking boxes, solving problems, improving processes, and ensuring things are done correctly, we'd like to meet you. To confirm attention to detail, include the words "Operational Excellence" in your resume, cover letter, or the Questionnaire application. #J-18808-Ljbffr Trenchless Today LLC.