Floral Retail Store Operations Specialist

Acting Manager Position

A florist exists to help people make important emotional statements, frequently on very short notice. We consider it a privilege to be trusted with that responsibility. Ken Royer

In business since 1937, Connells Maple Lee flowers & gifts is proud to be fourth generation family-owned and operated. We are a leader in the floral industry and we're seeking goal-oriented individuals who desire a meaningful career that brings comfort and joy into people's lives. With 19 retail locations and two distribution hubs in two states, we are offering opportunities for you to join our team of over 300 flower professionals.

The successful candidate will have previous retail/restaurant management experience (perishable product and multi-location experience is a plus!) who is interested in management within a specialty retail environment. This is a great role for people who enjoy working in a fast-paced, creative environment, have strong leadership skills, can work well in a team, like taking on challenges, and approach work ambitiously.

This person will serve as an "acting manager" in various retail locations by overseeing daily operations. They will also provide support in both retail and corporate settings during floral holidays and other busy periods.

Job Duties

• Responsible for providing support in an "acting manager" role in various retail locations, as assigned
• Ensure smooth retail operations by filling in for absent manager or assist during busy periods.
• Oversee production facilities at major holidays
• Maintain operational standards, enhance team performance
• Help oversee daily operations within assigned location
• Identify & resolve operational issues
• Provide guidance & leadership with team members
• Assist in training & onboarding
• Monitor/uphold company policies & procedures
• Share best practices & updates across teams you work with
• Quickly assess and respond to operational challenges & emergencies
• Adapt to different teams, workflows, and environments
• Growth potential for successful candidate could include multi shop management
• Other duties as assigned.

Qualifications

• Previous retail management experience required.
• Superior customer service skills.
• Able to work without supervision and exhibit leadership.
• Able to make decisions and communicate effectively.
• Able to communicate with management team in order to achieve goals.
• Experience in: scheduling, hiring, training, and disciplinary techniques
• Able to design according to trained specifications.
• Valid drivers' license.
• Able to lift 50 pounds or more
• Able to handle confidential material and detailed reports.
• Able to drive a delivery vehicle.
• Ability to use personal transportation.

Schedule

Employee will work up to 40 hours per week or more depending on need and availability. Overtime will be regularly scheduled and total hours may reach 50-70 per week during floral holidays and other busy times.

Benefits

• Health, Dental, Vision, and other ancillary benefits available
• Paid STD, LTD, and Life Insurance
• 401(k) and Profit Sharing
• Paid vacations, holidays, and personal day

E.O.E.

We do pre-employment drug testing