Call Center - Customer Service Rep

Customer Service Representative

A. J. Perri Plumbing, Heating, Cooling

Customer Service Representative In Office Pay: $20$22 per hour Schedule: Full-time | 4 weekdays + 1 weekend day | 8-hour shifts | 11:30AM - 8PM

AJ Perri, part of the ARS/Rescue Rooter family of brands, is a trusted leader in residential HVAC and plumbing services throughout New Jersey. For over 50 years, we've built our reputation on professionalism, reliability, and an unwavering commitment to customer satisfaction. If you thrive in a fast-paced environment and take pride in delivering outstanding customer experiences, we'd love to meet you.

What We Offer:

• Health insurance available 1st of the month past 30 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 10 days PTO + 5 days Earned Sick Leave (per NJ Law) + 8 paid holidays
• Company-paid life insurance
• Weekly direct deposit

As a Customer Service Representative, you are often the first impression of our company. Your role is vital in creating a positive customer experience from the very first call.

Responsibilities:

• Provide exceptional customer care on inbound and outbound calls. Handling of over 150 calls per day.
• Schedule service appointments with efficiency and accuracy.
• Listen actively and respond with empathy and professionalism.
• Manage multi-line phones and computers systems in a fast-paced environment.
• Support team goals while hitting your daily KPIs while maintaining a customer-first mindset.

This is an in-office position not remote within a collaborative, team-driven environment.

Qualifications:

• Previous experience in customer service or call center environments
• Strong communication skills with a service-oriented mindset
• Ability to remain calm, professional, and solution-focused
• Proficiency in typing
• Accuracy and composure while handling multi-line phones
• Ability to report daily to the office (no remote option)
• Schedule flexibility

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.