Customer Service Representative I

Job Title

Entry Level Position

Job Description

Summary: Entry level position which provides customer service duties in support of auto and property operations.

Duties & Responsibilities: Issues motor vehicle license plates and registration renewal stickers; Processes title applications and transfers; Issues disability placards; Processes WebAgent Registrations; Collects current and delinquent ad valorem taxes; Processes dealer title applications over the counter and/or those submitted on WebDEALER; Receives voter registration applications and routes to Voter Department; Assists customers by telephone, in person to determine proper data to process motor vehicle titles/registration/renewals, tax payments. Other Job Functions: Performs other job related duties, as directed. NOTE: The above describes the general nature and level of work being performed by employees holding this position. This is not intended to be an exhaustive list of all duties and responsibilities required nor are all duties listed necessarily performed by any one employee so classified.

Education & Experience

High School diploma or GED equivalent required. Limited broad knowledge of tax office operations or closely related experience.

Knowledge, Skills, & Abilities

Proficient with all Microsoft Office software including, but not limited to Word, Excel, and Outlook; Must be able to communicate effectively both orally and in writing; Accurate mathematical skills, ability to handle cash transactions, and balance daily; Able to demonstrate high level thinking skills, including critical and analytical thinking, creative thinking, and process problem solving skills. Equipment Used: Personal computer; various tax office related computer programs; Microsoft Office, Microsoft Outlook, Microsoft Teams, 10-key adding machine/calculator; other general office equipment as needed. Work Situations/Demands/Efforts: Work requires organizing; prioritizing accuracy; attention to detail; flexibility in order to perform a variety of duties; performing routine, repetitive duties; meeting frequent deadlines; working in high volume environment; working with money; works independently within established guidelines and timeframe; requires assistance only with unusual, non-routine matters or situations. Working Conditions: Work is performed primarily in a climate controlled open office environment which is shared with other employees and is readily accessible to the general public. Physical Requirements: Work is primarily sedentary with intermittent standing, bending, crouching, or stooping. Duties require occasional lifting of light and heavy objects. Jefferson County is an equal opportunity employer. The County does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status (disabled), genetic information, sexual orientation, gender identity or expression, or political affiliation in employment or the provision of services. To request a reasonable accommodation or other assistance, contact a Human Resources representative at View phone number on click.appcast.io, or for the hearing impaired, through RELAY Texas at View phone number on click.appcast.io or mail your request to 1225 Pearl St., Suite 201 Beaumont, Texas 77701.

Benefits

We offer a complete benefits package to all full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, prescription drug coverage, Employee Assistance Program, holidays, vacation, sick leave, and personal leave, and use of the Employee Health Clinic.