GVC Cloud Nightforce Support Engineer (US Citizen Only)

Government Cloud Weekend Nightforce Support Engineer The Government Cloud Weekend Nightforce Support Engineer role provides the highest level of overnight support and expertise to some of Salesforce’s largest and most strategic government accounts. The role includes developing strong partnerships across global support teams and delivering expertise across multiple Salesforce products. Availability Overnight shift, 9:00PM to 6:00AM PST, Thursday‑Monday. Responsibilities Serve as a trusted advisor, driving conversations with customers’ business stakeholders and providing best practices for enterprise architecture functions such as security, performance, development process, release management, and application governance. Resolve highly visible, technical, global and strategic enterprise cases, ensuring the highest level of customer satisfaction across all Salesforce skill groups and product areas. Understand how Gov/US‑Only Support customers use our technology; align success metrics and provide proactive support, including system/limit monitoring and deep Splunk analysis. Collaborate with Customer‑Centric Engineering and Technical Enablement teams to tune proactive alerts and minimize potential service disruptions. Advocate for Gov/US‑Only customer priorities internally; liaise with R&D and Infrastructure teams on escalated technical issues, product roadmap changes, new features, and pilot programs. Lead the resolution of critical technical issues, delivering prompt and complete solutions. Assist developers in troubleshooting integrations with Salesforce APIs, Apex, Visualforce, and other developer products, ensuring full resolution. Participate in project work, including building new monitoring and reporting tools, improving processes, and developing white‑glove support practices for incident prediction and prevention. Act as a subject‑matter expert (SME), reviewing and approving technical work, guiding colleagues, and mentoring or teaching. Create knowledge‑base materials to enhance operational efficiency and empower the support community. Engage in a follow‑the‑sun support model to provide consistent hand‑offs to the next geography. Orchestrate all Salesforce team efforts to serve as a single point of contact for post‑sale support activities. Qualifications Deep understanding of Salesforce multi‑tenant architecture. Bachelor’s degree in computer science or equivalent experience. 5+ years of prior experience in technical support and/or 3+ years with development experience. Current Salesforce Administrator Certification. Demonstrated analytical, problem‑solving, and troubleshooting expertise. Ability to prioritize and elevate customer issues as needed. Comfortable interacting with all levels of customer and Salesforce management. Strong multitasking skills and performance under pressure. Solid understanding of internet technologies (firewalls, web servers, proxy servers, etc.). Knowledge of database concepts and data management (RDBMS, SQL). Solid understanding of object‑oriented design and core programming concepts. Excellent knowledge of XML and experience with server‑to‑server web services (SOAP / REST). Front‑end expertise (JavaScript, AJAX, HTML, DHTML, CSS) and back‑end skills (Java, .NET, SQL). Understanding of integration technologies including Computer Telephony Integration, Data Cleansing/De‑Duplication, Data Replication, and transactional data handling. Must be a sole U.S. citizen (non‑dual citizen). Desired: Salesforce Advanced Admin, App Builder, Platform Developer, VisualForce/Apex certifications, CRM domain knowledge, and prior experience with Salesforce.com CRM technologies. Benefits Base salary range $80,900 – $122,300 annually. Time‑off programs. Medical, dental, vision, and mental health support. Paid parental leave. Life and disability insurance. 401(k) and employee stock purchasing program. Equal Employment Opportunity Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants. #J-18808-Ljbffr