Field Service Engineer/BA

Job Description

Job Description

This is a 6-month salaried temporary assignment based on-site in El Centro, California.

Local Imperial Valley / El Centro-area candidates only; this role is not remote or relocation-based.

Primary Function
Under general supervision performs project assignments and analyzes business functions to determine computer system application requirements, and improve business processes, application design, tests, implementation and provides documentation to implement and supports a functional business area. Performs other duties as assigned.

Distinguishing Characteristics

The Field Service Engineer/ BA is the entry-level classification of the Business Analyst series, which performs application planning, analysis, design, testing, implementation and support.

Progression to the next level will depend on vacant positions at the higher level.

The incumbent is the liaison for a functional business area and the Information Technology Department and is required to understand in depth functions, processes and applications of at least one business area.

Essential Duties and Responsibilities

The examples of essential functions listed below are representative but not necessarily exhaustive or descriptive and incumbent may be assigned other related functions not listed herein if such functions are a logical assignment for the position.

• Plans, develops, and implements business process improvement programs and projects in the business area assigned.
• Designs, configures, tests and maintains new and existing system applications.
• Assists business area experts, Programmer Analysts and Programmers in testing and resolving business application problems; and identifies, researches, and resolves user issues.
• Assists in documenting, designing, configuring, testing and implementing software applications upgrades and patches; and supports software application usage.
• Assists in analyzing, designing and implementing information system solutions in support of organizational and business requirements.
• Assists in developing and maintaining standards for system security access and maintains system data integrity and quality of data output.
• Develops and prepares status reports of system application business processes improvements and problems encountered.
• Assists in developing training material and trains users on business processes and system application use.
• Develops and maintains metrics and reports improvements in the business area of responsibility.

MARGINAL DUTIES AND RESPONSIBILITIES

• Monitors the development of business process improvement assignments.
• Assists staff in analyzing, testing, and resolving production problems.
• Determines job scheduling requirements to run batch or interactive jobs.
• Develops and runs application software queries for business areas.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor's degree in engineering, computer information systems, computer science or related degree.

Experience

• One year experience working with a specific business unit and an enterprise system application process or other enterprise resource planning application package system. 
• Preferably in electrical engineering experience 

Progressively responsible directly related experience may be substituted for the required education at the ratio of two years of experience for one year of education required.

Licensing
A valid driver license issued by the State of California, Department of Motor Vehicles is required.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge
Configuring and supporting applications; standard or query reporting programs; business process design; personal computer hardware and software such as Microsoft Office, Visio, and any other I/T tools within a network environment; system application process or enterprise resource planning package; individual or group training principles and practices; and safe work methods.

• Skills/Abilities
  Analyze user requirements, develop business rules, document business processes, develop test conditions and test applications in a UNIX, NT operating system using all system application processes, Microsoft Office and other business software applications, manufacturer's operations manuals, programming languages, schematic drawings, and equipment specifications.
• Troubleshoot application problems; maintain accurate and concise
  records of data.
• Train users on application usage at the unit level.
• Prepare requirements, testing, and recommendations for business improvements; understand safety rules and regulations and work safely.
• Troubleshoot application problems; work with mathematical/ accounting concepts such as accounting principles, probability, discreet mathematics, and fundamentals of statistics; define problems, collect data, establish facts,
  and draw valid conclusions; work flexible hours and available for on call production support.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables; manage small to medium sized projects ($59K to $100K and 5 or more resources).
• Present to inter-department level groups and communicate technical issues; be prompt and regular in attendance; and work cooperatively and courteously in a team environment with employees, vendors, manufacturer representatives, and public and private agency representatives.

Tools and Equipment Used
General office equipment, computer, calculator, file cabinet, telephone, fax machine, copy machine, computer printout, modem, controllers, cable, Microsoft Office, Visio, RS6000, UNIX, ORACLE, other related software and peripheral equipment, and vehicle.

Supervisory Responsibilities
None

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to work in a well-lighted office environment with climatically controlled temperatures; the employee is occasionally exposed to outside weather conditions, fumes and airborne particles.

The noise level in the work environment is continuously moderate.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit; hear, listen, and talk, use hands to finger, handle, grip, grasp, or feel objects, tools or controls; reach forward, downward and upward with hands and arms.
• The employee is occasionally required to walk, stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Degree of physical effort – 1

An employee in this category will be exposed to physical demands requiring strength, coordination and dexterity only on occasion.

\nCompany Description

Together, we can find effective solutions that further your interests. Speak with us about high-volume recruitment for your business! We work with small and large companies, and we maintain up-to-date databases full of qualified candidates.

Come to us as a professional or an employer, and be connected with a top-flight company! We specialize in the aviation, manufacturing, health care, and financial services industries.

Company Description

Together, we can find effective solutions that further your interests. Speak with us about high-volume recruitment for your business! We work with small and large companies, and we maintain up-to-date databases full of qualified candidates. \r\n\r\nCome to us as a professional or an employer, and be connected with a top-flight company! We specialize in the aviation, manufacturing, health care, and financial services industries.