Infusion Care Coordinator

Position Title Infusion Care Coordinator Assignment Duration 6 Months with possible extension and conversion Work Arrangement Remote Schedule Mon - Fri / 8am - 6pm CST (8-hour shift within this timeframe plus 30-min lunch break) / OT with approval only Responsibilities "To provide exceptional customer service and support to patients receiving specialty medications. This role focuses on coordinating and scheduling medication deliveries, communicating with patients regarding their prescriptions, and ensuring a smooth and positive experience throughout the medication fulfillment process Coordinate the treatment process from initiation to the conclusion or discontinuation of therapy Under direct supervision of a pharmacist performs prescription data entry functions Coordinates home nursing services Assists and maintains all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist Obtain verbal authorizations and request detailed clinical information from prescribers Track and triage coverage determination requests submitted from providers and determine if a pharmacist review is required Approve coverage determination requests based on defined criteria Respond to client inquiries regarding authorization approvals and PBM on-line applications Answer inbound patient calls and assist with questions, concerns, and delivery needs. De-escalate upset or frustrated patients. Coordinated delivery dates and times to ensure patients receive their medications. Document all patient interactions. Communicate with pharmacists, co-workers, and other departments to resolve delivery or mediation related issues. Participate in team communication and assist coworkers Candidate Requirements Required: High School Diploma or GED Preferred: Required: Pharmacy Technician License Preferred: Years of experience required: 3+ years of retail, hospital or mail order pharmacy experience Disqualifiers: Additional qualities to look for: Top 3 must-have hard skills stack-ranked by importance

1. Strong Customer service and the ability to de-escalate calls
2. Ability to multitask in a fast-paced environment
3. Reliable

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