Imaging Operations Supervisor

Supervisor, Imaging Operations

Primarily on the east side of Indianapolis (Fort Ben Area and Shadeland & 10th), with some travel as required

Reports To: Program Manager

Phoenix Data Corporation is seeking a Supervisor, Imaging Operations to manage day-to-day operations of government contract imaging teams. This role will be responsible for project planning, staff oversight, customer satisfaction, risk mitigation, and quality control for assigned contracts. The Supervisor will manage 15–30 staff and serve as a key operational point of contact for contract stakeholders. This position is a critical step toward progression to a Senior Imaging Operations Manager role.

Key Responsibilities

• Provide daily direction to employees in order to accomplish projects.
• Manage project timelines, quality and outcome of Customers orders.
• Lead, mentor, cross train and provide accountable standards and measures to the department employees.
• Research and resolve customer issues, modify work procedures as needed to meet customer demand.
• Ability to assist in the invoicing process.

Requirements

• 2-3 years of supervisory experience in a production environment for a team of 15-30 employees in a similar field
• Strong team training and leadership skills
• Understanding of the imaging processes, demonstrated leadership skills with strong technical background and organizational skills.
• Ability to assist in the invoicing process.
• Strong project management experience in a high volume production environment.
• This position requires effective communication, internally and externally. There will be interaction with multiple areas with greater focus on local market communication. External communication may consist of infrequent Customer visits, written and verbal communication.
• Kofax knowledge is a plus
• Prior Federal document imaging is a plus
• Must be willing and able to obtain a Public Trust Clearance.

Compensation & Benefits:

• Salary Range: $65,000 – $85,000 annually
• Salaried position (not eligible for overtime or HW allowance)
• Comprehensive benefits package:
  • Medical, Dental, Vision
  • 401(k) with Employer Match
  • Health Savings Account (HSA)
  • Life Insurance
  • Critical Illness & Accident coverage
  • Generous PTO and Paid Holidays

Phoenix Data Corporation is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.