Program Manager

Job Description

Job Description

Position: Order to Cash Program Manager

Place of performance: FPI CENTRAL OFFICE 400 1ST ST NW WASHINGTON DC 20534-0004 (Remote+On-site)

Hours/schedule: 16 Hours a week

Purpose of the Project: The foremost objective of the "Order to Cash" project at Federal Prison Industries Inc. (FPI) is the recruitment of an accomplished Program Manager to spearhead this initiative. The Program Manager's mission is to orchestrate a profound transformation of our order-to-cash process, imbuing it
with heightened efficiency and automation. This overarching endeavor encompasses the entire spectrum of activities, commencing with customer order placement and culminating in payment collection. The anticipated outcomes encompass heightened operational efficiency, diminished billing discrepancies, elevated customer satisfaction, bolstered profitability, and an enriched work environment for our valued employees.

Qualifications:

• Must be a US Citizen
• Must have experience as a Program Manager
• A Masters Degree and or equivalent in Program Management
• Must have a clean background and no criminal History

Scope:

The Program Manager will have the pivotal responsibility of overseeing the comprehensive order-to-cash cycle, encompassing:

• Order Management
• Customer Engagement & Quotation
• Credit Management
• Order Fulfillment
• Order Shipping
• Customer Invoicing
• Accounts Receivable
• Payment Collections
• Reporting
• Data Management

The challenges to be addressed include budgetary limitations, a firm deadline for completion in the 2024 fiscal year, integration complexities, change management imperatives, intricacies of data migration, compliance with regulatory prerequisites, fostering stakeholder collaboration, and ensuring undisrupted business continuity.

• Project Plan In close collaboration with the project team, the Program Manager will:
  • Develop an intricate work breakdown structure (WBS).
  • Define project timelines and milestones.
  • Strategically allocate resources.
  • Perform risk assessment and formulate mitigation strategies.
  • Forge a robust communication and change management plan.
• Implementation The Program Manager will lead and supervise the FPI team in executing the following:
  • Configuration and setup of systems.
  • Implementation of SAP S4/Hana modifications.
  • Integration and customization of Salesforce.
  • Planning for data migration.
  • Facilitating user training and testing.
  • Conducting parallel tests to assess operational efficiency.

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