E-Commerce Assistant

E-Commerce Assistant

Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements

• E-Commerce Experience: 1-2 years of experience in managing e-commerce platforms, including product management, order processing, and supplier coordination.
• Supplier Coordination & Management: Proven ability to communicate effectively with suppliers, manage stock, and negotiate pricing/terms.
• Excel Proficiency & Data Analysis: Advanced Excel skills for tracking inventory, orders, and generating detailed reports.
• Social Media & Digital Marketing: Experience managing social media accounts, creating content, and executing email campaigns.
• Customer Service Expertise: Excellent customer service skills with the ability to resolve issues professionally and ensure satisfaction.
• Multitasking & Organization: Ability to handle multiple tasks across product management, marketing, and customer support simultaneously.
• Content Creation & Research: Experience with blog writing, product descriptions, video research, and staying updated on industry trends.

Core Responsibilities

• Product & Inventory Management: Manage product listings, update descriptions, pricing, images, and track stock levels. Perform inventory audits and ensure accurate stock levels on the website.
• Order Fulfillment & Coordination: Process and track customer orders, resolve shipping issues, and update customers on order statuses. Coordinate with suppliers and warehouses to ensure timely fulfillment.
• Supplier Management: Communicate with suppliers, research new vendors, negotiate pricing, manage stock levels, and handle order discrepancies.
• Social Media Management & Content Creation: Plan, schedule, and post daily content. Engage with followers, respond to comments/messages, create social media content, and monitor analytics.
• Email Marketing: Draft and manage email campaigns, communicate with suppliers, and track email performance.
• Customer Support: Respond to inquiries, handle complaints, returns, and refunds, and ensure a positive post-purchase experience.
• Website Management: Update product descriptions, pricing, and promotions. Monitor website performance, track traffic and conversions, and ensure accuracy across listings.
• Analytics & Reporting: Track and analyze sales, website traffic, and customer feedback. Prepare reports on marketing and sales performance.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!