Product Manager (Wire Transfer and Cross-border FX)

Work Location:

New York New York United States of America

Hours:

40

Pay Details:

$91000 - $145600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Product Management

Job Description:

We are seeking a highly motivated Product Manager to lead the day-to-day management and evolution of our domestic and cross-border wire payment products. This role is responsible for delivering product enhancements supporting strategic initiatives managing risk and driving business results while ensuring a consistent and differentiated client experience.

The ideal candidate is a strong communicator with exceptional analytical and problem-solving skills capable of translating data into actionable insights and building effective relationships across a broad stakeholder group including Sales Support Operations Technology Legal Compliance Fraud and Sanctions partners. Experience in payments treasury services digital banking or related financial services products is strongly preferred.

The Product Manager oversees the end to end management of assigned products services and programs including features benefits and characteristics that meet customer needs and are priced to meet the Banks profit and loss objectives. The Product Manager manages a particular product or function supporting in the achievement of a business strategy. This role acts as a source for innovation led through customer insights and creating a better customer experience with a particular product. The role is accountable for business results and product sales working with Acquisition teams to ensure widget and volume targets are met.

Depth & Scope:

• Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas
• Accountable for either a single major functional area with a mass or niche product/segment suite and moderate level of complexity with a range of complex attributes
• Integrates knowledge of the enterprise sub-functions or business lines overarching strategy in developing solutions across multiple functions or operations
• Provides expertise and advice on unique distribution issues (i.e. primarily 3rd party channels) for niche/customized products/segments
• Has advisory/consultative accountability for functional areas that are not directly managed
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Uses sophisticated analytical thought to exercise judgement and identify solutions
• Impacts the achievement of sub-function or business line objectives within the area accountable for
• Develops and maintains a robust understanding of the regulatory requirements customer market and industry to deliver product and process innovation to improve the value proposition
• Develops and implements products/policies and procedures in such a way that it enhances the end to end customer experience (including training enhancement and irritant reduction) while achieving business objectives
• Oversees and ensures the clear and effective delivery of products and services to the customer
• Acts as a Subject Matter Expert for product-related inquiries
• May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact
• Liaises with partners (i.e. Marketing Phone Channel Retail) to understand industry and customer trends; Analyzes challenges and identifies areas of opportunity through customer research focus groups and external secondary research; Facilitates ideation sessions and builds necessary business cases for NPD identifying solutions and building stronger plans for growth
• Builds and maintains effective relationships with sales distribution key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options solutions and alternatives
• Leads and facilitates problem solving sessions with partners and vendors
• Designs end to end process for development implementation use reporting and feedback on developed products and segments
• Directs and coordinates market research to determine underlying customer needs input to development process
• Participates in the day to day management of the product(s) identifying and implementing product features and enhancements providing business case support of recommendations and assisting in the strategic development of new initiatives
• Adheres to enterprise frameworks or methodologies that relate to activities for own business area
• Delivers financial results for the product/product suite via operation of all available levers: pricing margin volume etc. creates and delivers business cases to achieve strategic business results (acquisition retention customer experience engagement and market share)
• Supports Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations (product reviews planning and forecasting strategic review sessions)
• Conducts ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the marketplace
• Keeps current on emerging trends/developments and grows knowledge of the business related tools and techniques
• Refines product management strategies through detailed analysis of the P&L ongoing competitive research and review of marketing/risk management tactics
• Ensures effective product policies and processes are established to support business processes align with risk appetite
• Oversees product management deliverables within budget and as per the approved product plan working with business partners to develop the content of those deliverables
• Champions the development of the annual business plan and the monthly/quarterly forecast process
• Contributes to and supports partner led projects as identified
• Participates and collaborates on initiatives with internal and external service providers (IT operations legal compliance marketing etc.) to ensure the product meets TDBG objectives and standards
• Identifies and manages risks (market credit operational) associated with the product/segment
• Develops/maintains productive working relationships with distribution channel owners
• Is knowledgeable of and complies with Bank and Industry Codes of Conduct
• Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite

Education & Experience:

• Undergraduate degree or product management certificate and/or
• 7 years relevant experience
• Previous Product experience typically required
• Advanced knowledge of and ability to conduct product research product analysis and development forecasting pricing competitive intelligence
• Knowledge of current and emerging competitor and market trends
• Ability to lead plan implement and evaluate program/project activities to ensure completion of product initiatives
• Ability to forecast and contribute to strategic direction of the product management function and provide advice to senior leadership
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze organize and prioritize work while meeting multiple deadlines
• Skill in preparing and managing budgets and P&L
• Knowledge of and/or skill in using analytical software tools data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to handle confidential information with discretion

Preferred Qualifications:

• Experience in payments wire transfers treasury services cash management or related financial services products.
• Familiarity with domestic and cross-border payment processes and digital client-facing channels.
• Experience working with Compliance AML Sanctions Fraud Legal and Operational Risk partners.
• Strong analytical reporting and data management skills including development of revenue billing business performance and operational metrics.
• Exceptional written and verbal communication skills.
• Demonstrated success leading initiatives and collaborating across business operations technology and control functions.

Employee/Team Accountabilities:

• Participates fully as a member of the team supports a positive work environment that promotes service to the business quality innovation and teamwork and ensures timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Participates in personal performance management and development activities including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices
• Leads motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
• Contributes to a fair positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.

Required Experience:

IC