Mobile Associate, Store in Store, Bilingual | Retail Sales

Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities Proactively engage with a broad range of customers in a high‑traffic retail environment using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions. Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to demonstrate the value of T-Mobile products and services. Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and Hub updates to remain Customer Ready at all times, continuously improving skills. Build customer relationships by providing exceptional service, exceeding expectations, proactively reaching out to potential customers, capturing referrals, and managing customer follow‑up processes. Support account set‑up, device support, and account servicing in collaboration with nearby leadership and teams. Perform store operations including opening and closing procedures; carry keys to kiosk cabinets, secure kiosk assets, and report lost keys or assets. Education and Work Experience High School Diploma / GED (Required) 6 months of customer service and/or sales experience preferred; retail environment preferred. Knowledge, Skills and Abilities Coaching Communication Customer Engagement Customer Needs Identification Customer Service Leadership Product Knowledge Relationship Building Sales Sales Techniques Other Requirements At least 18 years of age Legal authorized to work in the United States Travel Travel Required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position Safety Sensitive Position: No Compensation Hourly base pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days Mobile Associates receive on‑the‑job training and training pay. After completion, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Benefits Full and part‑time employees have access to the same benefits when eligible. This includes medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary long‑term care insurance. Eligible employees also receive mobile service & home internet discounts, pet insurance, and commuter and transit program access. For more information, visit Equal Employment Opportunity Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. #J-18808-Ljbffr