System Administrator

Job Overview Upper Allen Township is seeking a knowledgeable, customer-focused Information Technology Specialist to support the Township's technology infrastructure and provide exceptional technical service to employees across all departments. This position plays a vital role in ensuring the reliability, security, and performance of the Township's computer systems, networks, servers, and business applications while helping staff effectively utilize technology to serve the community.

System Administrator

Job Overview Upper Allen Township is seeking a knowledgeable, customer-focused Information Technology Specialist to support the Township's technology infrastructure and provide exceptional technical service to employees across all departments. This position plays a vital role in ensuring the reliability, security, and performance of the Township's computer systems, networks, servers, and business applications while helping staff effectively utilize technology to serve the community.

Duties and Responsibilities

• Provides support to users on system hardware and software applications. Facilitates training of hardware systems and software applications.
• Conduct analysis studies of present methods, applications, objectives and all pertinent data, followed by the acquisition and/or design of improved applications using information technology equipment and techniques. Applications design includes reducing processes to a series of logical steps and writing instructions for the executions of those steps to enhance and achieve economical solutions to meet the management and operating objectives using information technology equipment capabilities and personnel resources.
• Analyzing and gathering data about current methods, applications objectives, operating costs, work volumes, report requirements, external applications influence and similar factors that are considered during system analysis/design and document the data in a manner suitable for analysis using data flow diagrams, tables, graphs, narratives, etc.
• Establishing and defining priorities of information technology projects and providing guidance, technical training and assistance to all Upper Allen Township Staff in all locations.
• Developing of strategic plans for the most timely and organized transition from the existing process/system to the new. Monitoring the effectiveness of user operations and maintaining communication with users, vendors/contractors and others to identify and resolve systems deficiencies by effectively communicating technical issues.
• Consult with Directors and users to discuss software and hardware needs, assessing existing software and hardware, specific problems and objectives, and prepare technical specifications for the acquisition of information technology software, hardware, and services.
• Troubleshooting, testing and analyzing network and system malfunctions using diagnostic utility programs and test equipment to resolve hardware and software problems across all Township network and facilities. Managing coordination and implementation in the resolution of network problems and failures to ensure responsive and satisfactory service levels are established and maintained.
• Investigating, analyzing, and resolving end-user security and resource access control issues. Conducting research into undocumented problems.
• Establishing and maintaining the user environment through the creation of individual and group accounts, setting up and regulating shared directories and groups, and developing security for the system by using group and individual permission levels.
• Implementing, maintaining, monitoring, and enforcing network security measures and systems and security audit reports. Auditing the security event logs to determine security violations and take appropriate action on findings. Monitoring security policy and procedures for the protection of computer assets, confidentiality and data integrity.
• Supporting connectivity for the local network systems by configuring and managing servers, installation of varied peripherals and printing mechanisms, and cable testing and patching. Installing, maintaining and upgrading software related to the LAN including the setup of servers and workstations, network operating systems, and application software. Replacing or add computer components and/or making internal system or hardware adjustments as appropriate.
• Modifying and maintaining maintenance of physical database including database storage structures and database objects ensuring that appropriate links exists and that keys are established to provide processing efficiency and security.
• Monitoring the effectiveness of user operations to identify and rectify problems/system deficiencies.
• Maintaining file backup and recovery systems for the purpose of replacing damaged or corrupted user and system files and databases. Developing and implementing standards and procedures applying technical automated procedures and specifications guiding access and use of network resources instructing users in the use and functionality of network hardware and software.
• Assisting higher-level Departmental information technology specialists in the design, acquisition, installation, operation, and maintenance necessary to support the LAN environment. Scheduling contractor services and assisting and monitoring contractors in providing services and equipment in accordance with specifications.
• Other related duties as assigned.

Requirements

Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field.

Preferred

An associate's degree in any information technology field, or four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field