Assistant General Manager - Hampton Inn & Suites Olympia

Job Description

Job Description

Assistant General Manager

This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.

About the Role

The Assistant General Manager is a leadership-in-training role that supports the General Manager in daily hotel operations and management. This role serves as the active manager on duty when the General Manager is not on property, provides hands-on leadership to the team, and helps ensure operational standards, corporate guidelines, and financial goals are consistently met. Success is measured by guest satisfaction, compliance with company standards, and achievement of budgeted financial performance.

Essential Functions

• Support the hotel operations to achieve guest satisfaction, revenue, and cost-control goals.

• Provide a work environment for our team members that is fun, challenging, safe, and enables our associates to provide memorable guest experiences. 

• Follow up and track all training of staff members to ensure that proper standards for each department are met.

• Ensure morning huddles are being conducted and communication through out the hotel is being followed

• Assist each department with daily tasks as needed. Make sure all departments are following current standards for their tasks. 

• Assist sales in making sure block management is done and team onsite is ready for the business. 

• Review and manage all financial sides of the property management system and make sure proper training is done for all associates. 

• Work with Departments to make sure that inventory is done, and a par level is followed 

• Assist in finding ways to decrease turnover and increase employee retention. 

• Assist GM in maintaining proper cost controls and ensuring that team members are provided with the tools needed to do their job successfully. 

• Respond to all guest issues and challenges in a timely friendly manor 

• Ensure standard operating procedures and code of conduct is fully followed. 

• Assist in filling gaps in labor when needed to best suit the need of the business

• Other duties as assigned or as needed to create signature moments for our guests. 

This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times. 

Qualifications

Experience

• Minimum 3–5 years of hotel leadership experience; prior General Manager or Assistant GM experience preferred.

• Proven experience managing budgets, P&L, and operational KPIs.

Education

• Bachelor’s degree in Hospitality Management, Business, or related field preferred (or equivalent experience).

Skills & Abilities

• Strong leadership, coaching, and team development skills.

• Excellent guest recovery and conflict-resolution abilities.

• Highly organized with strong multitasking and prioritization skills.

• Proficient in Microsoft Office (Excel, Word, PowerPoint) and scheduling/email systems; PMS experience a plus.

• Demonstrates integrity, professionalism, and sound judgment.

• Strong communication skills; comfortable presenting in public forums.

Availability

• Scheduling may include evenings, weekends, and holidays based on operational needs.

Physical Requirements

• Ability to walk the property, inspect guestrooms and public areas, climb stairs, and lift up to 50 pounds as needed.

Work Environment

This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting. Noise levels, temperature, and activity levels may vary by department and business demands.

Reports To:  General Manager and/or other designated Company leadership

Employment & Equal Opportunity

Employment is governed by applicable state and federal law.

Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.

Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.

The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.