Fyzical Fort Lee Hiring Client Care Specialist

Client Care SpecialistFYZICAL Therapy & Balance Centers – Fort Lee is a medical, science-based physical therapy and balance organization — spelled differently because we are different. Founded in collaboration with physicians, physiologists, and licensed therapists, we deliver prescribed physical therapy and medically based fitness. Our goal is to help every patient move better, feel younger, and reclaim the activities they love. We are seeking a full-time Client Care Specialist to join our Fort Lee clinic. As the first point of contact for every patient, you set the standard for the experience — greeting people warmly, coordinating their care with our clinical team, and making sure each visit runs smoothly from the first phone call onward. This role rewards strong communication, genuine empathy, sharp attention to detail, and the ability to keep a busy front desk organized. If you are looking for more than just your next job, we would love to hear from you.Location & ScheduleLocation: 2160 N Central Road, Suite 103, Fort Lee, NJ 07024Schedule: Full-time, Monday–Friday — no nights and no weekends On-site role at a single, established neighborhood clinicCompensation & BenefitsPay: $18–$22 per hour, based on experiencePaid time off, including vacation and holidaysProfessional development, mentorship, and on-the-job trainingContinuing-education support where applicableWhat You'll DoGreet and welcome patients on arrival, setting a warm, professional toneCollect new-patient intake information and track referralsManage patient scheduling, reminders, and cancellationsCoordinate evaluations and appointments with the clinical teamVerify insurance, track covered and non-covered visits, and collect copaymentsSend paperwork to insurance carriers for coordination of benefitsMaintain strict patient confidentiality in line with HIPAAOther front-desk duties as neededWhat You'll NeedHigh school diploma or GEDExceptional communication skills, in person and over the phoneComfort with computers; familiarity with scheduling or EHR software a plus (we use Prompt EHR)Ability to juggle multiple tasks calmly in a busy environmentSelf-motivated, dependable, and able to work both independently and as part of a small teamA positive, empathetic attitude and a sincere desire to help patients who are often in pain