Referral Specialist - Adults - West Palm Beach

Referral Specialist

The Referral Specialist at Soma Medical Center is responsible for coordinating and managing patient referrals to specialists, diagnostic services, and external healthcare providers. This role ensures a seamless referral process, supports continuity of care, and maintains compliance with insurance and regulatory requirements. The ideal candidate is detail-oriented, organized, and committed to delivering excellent patient service.

Key Responsibilities

• Process incoming and outgoing patient referrals in a timely and accurate manner
• Verify patient insurance coverage, eligibility, and authorization requirements
• Obtain pre-authorizations and referrals as required by insurance providers
• Schedule appointments with specialists and ancillary service providers
• Communicate referral details clearly to patients, including preparation instructions and documentation needed
• Maintain accurate and up-to-date referral records in the electronic health record (EHR) system
• Follow up on pending referrals and ensure completion of services
• Coordinate with physicians, medical staff, and external offices to ensure continuity of care
• Address patient inquiries regarding referral status and assist with problem resolution
• Ensure compliance with HIPAA and all applicable healthcare regulations

Compensation & Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development