Front Desk Representative

Job Description

Job Description

Benefits:

• Paid time off

About the Role:
Foot Ankle Specialty Centers LLC is looking for a friendly and organized Front Desk Representative to be the welcoming face of our practice in Phoenix, AZ. This is a great opportunity to join a dedicated healthcare team where your customer service skills make a real difference in every patient's experience.

Responsibilities:

• Greet and check in patients in a warm, professional manner
• Schedule, confirm, and manage patient appointments using practice management software
• Answer and direct incoming phone calls, emails, and patient inquiries
• Verify insurance eligibility and collect co-pays and patient payments
• Maintain accurate patient records and update demographic information in the EMR system
• Coordinate referrals and communicate with insurance providers as needed
• Ensure the front desk and waiting area remain organized and welcoming

Requirements:

• Prior experience in a medical front desk, receptionist, or administrative role preferred
• Familiarity with medical insurance verification and billing processes
• Proficiency with EMR/practice management software is a plus
• Strong communication and interpersonal skills with a patient-first attitude
• Ability to multitask and stay organized in a fast-paced clinical environment
• High school diploma or equivalent required
• Bilingual (English/Spanish) is a plus

About Us:
Foot Ankle Specialty Centers LLC is a trusted podiatric practice serving the Phoenix, AZ community with compassionate, expert care for all foot and ankle conditions. Our patients rely on us for personalized treatment and outstanding service from the moment they walk through our doors. We pride ourselves on fostering a supportive, team-oriented work environment where every staff member plays a vital role in patient satisfaction.