Senior Patient Experience Manager - Hospital Dining

Role Overview *NEW SALE — EXCELLENT OPPORTUNITY FOR A HIGH-IMPACT POSITION* Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK University Medical Center and Palisades Medical Center located in Edison and North Bergen, New Jersey . JFK University Medical Center is a 499 bed non-profit, acute care hospital. It is a member of the Hackensack Meridian Health system and operates as a teaching hospital for complex neurological and rehabilitation care. Palisades Medical Center is a non-profit hospital with a capacity of 197 beds. It also operates a separate 245-bed nursing home and rehabilitation center on its campus. What You'll Do The ideal candidate will have experience driving patient satisfaction in a large healthcare organization. The role will include patient rounding, quality assurance activities, host/hostess development/management, and driving an exceptional dining experience for their patients for 2 locations Responsibilities will also include: Rounding with existing patients, families, and Nursing personnel Collaboration with hospital clinical and administrative leadership Collecting, organizing, and trending data Communicating findings with both Nutrition Services and interdisciplinary teams Networking with other hospitals to identify best practices Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff Identifying and implementing process improvement initiatives to increase patient satisfaction Ensuring food safety and sanitation compliance Oversee patient tray line to ensure meal accuracy What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Work closely with the Clinical Nutrition Act as the liaison between the dietitians, nurse managers Work with the other Sodexo Managers with the goal of enhancing the patient experience and dining experience Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance Demonstrate excellent communication and customer service skills Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Qualifications & Requirements Minimum Education Requirement: Bachelor’s degree or equivalent experience Minimum Functional Experience: 3 years #J-18808-Ljbffr Sodexo