People Support Center Representative (Contract)

People Support Center Representative

Location: Hybrid, Din Tai Fung - Restaurant Support Center in Arcadia/Pasadena, California

Compensation: $26.00 - $31.00 per hour

About Us

Din Tai Fung is a globally recognized, family-owned restaurant brand founded in 1972, internationally renowned for its iconic Xiao Long Bao. With over 165 locations worldwide and continued growth across North America, we are committed to delivering exceptional quality, authentic flavors, and world-class hospitality.

About the Role

Are you passionate about people and thrive in a fast-paced, detail-driven environment? As a People Support Center Representative, you'll be at the heart of the employee experience processing critical HR transactions, resolving inquiries, and partnering cross-functionally to make every interaction count. From managing HRIS transactions like onboarding, position changes, and terminations, to serving as a trusted resource for employees and managers navigating HR services, you'll play a key role in keeping our people operations running smoothly. Success in this role comes naturally to those who bring sharp attention to detail, a customer-first mindset, and the ability to handle sensitive information with care and confidentiality.

Responsibilities

• People Transaction Processing Verify, process, and input confidential employee data into the HRIS system, including onboarding, position changes, terminations, background check, ensuring accuracy and compliance with company policies.
• Employee & Manager Support Respond to routine and semi-routine inquiries from employees and managers regarding HR services, providing guidance and ensuring timely resolution. Triage inquiries to other PC teams when appropriate.
• Employee Relations Intake Support Monitor the incoming employee relations and investigations requests for team member complaints, grievances, or workplace misconduct. Schedule and conduct intake calls ensuring fair and timely resolution.
• HR Document Management Handle document scanning, printing, mail sorting, and maintaining accurate HR records.
• Status Tracking & Communication Maintain proactive contact with employees and managers to provide status updates and ensure awareness until resolution.
• Collaboration & Coordination Partner with HR teams and operations to ensure seamless HR processes and issue resolution.

Qualifications

• High school diploma or equivalent
• 2-3 years of experience in HR, shared services, customer service, or administrative support roles.
• Familiarity with HRIS systems
• Bilingual in Spanish or Mandarin Chinese

Preferred

• Familiarity with UKG
• Bachelor's degree in Human Resources, Business Administration, or a related field preferred

Additional Requirements:

• Develops and maintains collaborative relationships with business partners, compliance and other teams within PC.
• Ability to multi-task and prioritize
• Ability to function well in a high-paced and at times stressful environment.
• Able to handle company and employee confidential information
• Effective oral and written communication skills
• Ability to deal with dissatisfied customers. Work under minimal direction while following standard policies and procedures.
• Excellent time management and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally

Equal Opportunity Employer:

Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

U.S. Employment Eligibility:

In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: