Library Access Services Manager

Located in Loudonville, New York - just 10 minutes from the state capital of Albany - Siena empowers more than 3,400 students each year through a transformative journey we call the Education for a Lifetime. All members of the Siena University community work together to advance the University's mission to graduate Saints intent on making the world more just, peaceful, and humane. The Franciscan tradition, upon which Siena was founded, permeates throughout campus life. All community members are valued for their unique worth and recognized for their specific contributions toward the greater good. That spirit of belonging and respect reverberates across our 174-acre campus, which is ranked among the 50 most beautiful college campuses in the country by Condé Nast. Siena is leading the way in Catholic, liberal arts education, and the national rankings help tell our story. Siena ranks number one in New York for job placement; top 10 among all Catholic University in the country; and among the top three percent of all institutions in the U.S according to the Wall Street Journal. It has always been our community of dedicated and passionate Saints who make this campus a coveted destination to work, live, and learn. We hope you'll consider joining us. Job Description: The Access Services Manager is responsible for overseeing the daily operations of the Access Services department within the library, including circulation, reserves, interlibrary loans, facilities issues, and space management. This position ensures effective and efficient library access services and space usage, working closely with staff and librarians to enhance the user experience and optimize library resources. The AS Manager supervises staff, creates and manages workflows, and collaborates with library colleagues to improve library operations and services. Main Responsibilities: Manage circulation operations, including check-out/check-in processes, fines, and account management. Oversee the implementation of policies related to library materials, including borrowing, renewals, and returns. Hire, supervise, train, and schedule Access Services staff, including student workers. Foster a welcoming, inclusive, and service-oriented work environment. Serve as a point of contact for library patrons regarding access services, troubleshooting issues related to library materials, and answering general inquiries. Promote and communicate library services and resources effectively to students, faculty, and staff. Manage course reserves, ensuring timely processing and availability of materials. Oversee the ILL program, ensuring that materials are requested, received, and distributed in a timely manner. Manage ILL policies, workflows, and communication with other libraries to ensure smooth operations. Prepare and submit regular reports on access services usage, space utilization, trends, and outcomes. Monitor inventory, stacks organization, and materials availability Oversee the use of library spaces to ensure optimal access and usage by students and faculty. Work with the Facilities Management team to address space and equipment concerns. Maintain and troubleshoot library ILS circulation systems, reserves processes and ILL systems Assist in the evaluation and implementation of new technologies to improve user access and streamline department operations. Requirements: Minimum Qualifications: Bachelor's degree Minimum 2 years full-time experience in access services or a similar department within a library Supervisory experience and demonstrated ability to successfully manage and develop employees Familiarity with library services platforms (e.g., Alma, Primo, Springshare) Experience collaborating with colleagues and departments across the organization Service orientation and ability to model excellent customer service to staff Superior organizational and project management skills Strong analytical and problem-solving skills Technology acumen and troubleshooting skills Demonstrated ability to create an inclusive and supportive environment for students and staff Preferred Qualifications: Experience managing library access services Experience supervising student employees Experience creating work processes, systems and workflows to improve efficiency. Additional Information: This is a full-time (35 hrs/week), 12-month position. Annual Salary: $64,360 *The hiring salary above represents the University's good faith estimate at the time of posting in compliance with the Albany County Salary Transparency Law. Siena University offers a generous benefit package to eligible full-time employees. The highlights include: Retirement plan contribution equal to 10% of compensation (as defined under the plan) after meeting the plan's eligibility requirements Tuition reimbursement and exchange opportunities for eligible employees, spouses, and dependents Health, dental and vision insurance Eligible University employees enjoy a work schedule that includes half-day Fridays in the summer and an expansive holiday schedule, including up to two weeks off during winter break Other perks currently include complimentary breakfast Thursdays in the dining hall, access to University community lectures and productions, complimentary University gym and library memberships, discounted and complimentary tickets to Siena Division I sporting events, and more. Siena University is a Franciscan and Catholic institution and expects members of its community to be knowledgeable about its mission and to make a positive contribution to that mission. Siena cares for and values each member of its workforce and actively supports upward mobility. We are a community of Siena Saints, and as we often say, the world needs more Saints! Siena University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Application Instructions: Please submit a cover letter, resume and contact information for three professional references. . A background screening is required for finalist applicants for all University positions.