Accounts Receivable Specialist

Job PostingJob Title:Accounts Receivable SpecialistDepartment:FinanceReports To:Campaign Accounting ManagerDate of update:October 2026FSLA Classification:NonexemptBudgeted Salary Range:$50,000-$55,000 annually, based on a 37.5-hour work week, dependent on background and experience.Benefits Offerings:Hybrid work model approach combining in-office work and remote workFlexible daily hours (available year-round)Summer hours (offered from Memorial Day through Labor Day)15 vacation days earned annually11 paid holidays annuallyOne personal day annuallySeven sick days earned annually (14 days earned the 2nd year)Tuition reimbursement (subject to budget availability)Medical and dental insurance (employee pays 20% of premium)Vision insurance (employee pays 100% of premium)Short-term disability insurance (employee pays 50% of premium)Medical flexible spending accountLong term disability and term life insurance (employer pays 100% of premium)401K plan with up to a 3% match and a 3% safe harbor contribution for eligible/participating employees after one year of serviceBusiness casual dress code policyFree parkingEssential Functions and Key Responsibilities:Responsible for the accurate and timely maintenance of donor accounts receivable records, including posting of daily payments and tracking of deposits.Research and accurately post daily accounts receivable checks, credit cards, EFTs, stock transfers and lockbox information to payroll, corporate and individual accounts and print reports to be approved by supervisor, AVP of Finance or SVP of Finance.Maintain tracking sheet for all Public Sector payroll payments for use in the monthly and bi-monthly payouts.Prepare and coordinate processing of detailed payroll files with UPIC Solutions (IT provider) and monitor turnaround time and accuracy of all transaction processed. Follow-up on issues as needed.Provide customer service via phone and/or e-mail to donors and organizations regarding their accounts.Process billing statements for payroll, corporate and direct bill accounts in accordance with desired billing frequencies for mailing by the 10th of each month.Provide information on leadership donors and other selected accounts to the CFO for analysis & follow up.Verify billing frequencies/preferences for payroll, corporate and individual pledges.Communicate with resource development staff to coordinate recording of pledges for payments received. Work with other department staff to accurately identify non-campaign related payments.Monitor collections and unpaid pledge balances, following up with assigned Relationship Managers and customers in a timely manner.Research and retrieve detail payment information from company payment portals. Maintain resource guide of all portal address and login information.Prepare and process PayPal reports for entry into Andar database. Process includes donor account research and creation if needed. Work with accounting staff to identify non-campaign related payments.Generate and send year-end and manual tax receipts to donors.Provide training and supervision for volunteer student interns.Other:Responsible for supporting the achievement of United Way’s mission and strategy goals.Responsible for supporting United Way’s culture of excellence through adherence to the Culture Pillars.Responsible for integrating fair opportunities and a collaborative approach into daily work and contributing to the advancement of United Way’s community engagement and equal opportunity dashboard and goals.Demonstrate commitment to breaking down barriers to economic prosperity in our community.Job Qualifications:Work requires advanced knowledge of computer accounting systems, Excel spreadsheets and data entry.Work requires good communication and customer relations skills in working with donors, agencies, and Resource Development staff during busy times.Work requires the ability to process a large volume of work accurately in a concentrated period of time.Work requires a knowledge of procedures for processing and verifying campaign pledges and how they interface with various campaign reports and general ledger.Thorough appreciation, acceptance and commitment to community representation across a variety of backgrounds.Excellent written and verbal communication skills and ability to interact with individuals from varied backgrounds.Experience incorporating the perspectives of various communities in considering the impacts and outcomes of a decision-making process.An understanding of institutional and structural bias and its impact on underserved and underrepresented communities.Demonstrated ability to collaborate effectively with staff, donors, partners and vendors from a variety of backgrounds.Positive interpersonal/communications skills and ability to use sound judgment and be self-directed.Strong computer skills are required using Microsoft Office 365; familiar with word processing and spreadsheets.Strong time management and organizational abilities and ability to manage multiple projects and meet deadlines.Ability to independently problem solve.Ability to maintain confidentiality of information.Ability to work successfully in a team environment. Ability to work collaboratively with co-workers within and across departments and functions.Ability to creatively troubleshoot, thrive under pressure and accept constructive criticism.Demonstrates a positive can-do attitude, flexibility to re-prioritize, multi-task, and switch tasks fluidly.Ability to consistently adhere to inter-departmental, volunteer and constituent service standards.Demonstrated knowledge of and support for United Way Mission, Vision, Culture Pillars, Service Standards, Confidentiality Standards, and Policies and Procedures.Core Competencies:Mission Focused: Start with the community in mind.Job Knowledge: Works to build a culture of excellence.Collaborative Approach: Walk in someone else’s shoes and have their back.Results Driven: Adopt a mindset of continual change and innovation.Relationship-Oriented: Reconcile differences to maintain harmony.Accountability: Holding ourselves and others accountable.Supervisory Responsibilities:This position supervises interns as needed.Responsibilities may include:Assist with the planning, scheduling, directing and monitoring intern work.Assist with training interns.Maintain regular communication, addressing complaints/concerns and resolving issues that arise.Create and foster a psychologically safe environment for team members to grow and enjoy the work they are doing.Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical Demands:While performing the duties of this job, the employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must occasionally lift or move office products and supplies, up to 20 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Expected Work Hours:This is a full-time position, Monday through Friday, 37.5 hours per week. Flexible daily hours may be available year-round. Daily work schedule and any flextime hours must be approved by the department head.Travel:No travel is expected for this position except for occasional training opportunities.Education and Experience:High school diploma and minimum of two years related work experience required.Prior customer service and data entry experience required.Associate degree preferred.Other DutiesThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Reasonable AccommodationUnited Way of Central Ohio is committed to providing equal employment opportunities for all applicants. If you require reasonable accommodation(s) to participate in the application or interview process, please contact United Way of Central Ohio 's Human Resources Department at View phone number on click.appcast.io. All requests will be handled confidentially.Nondiscrimination & Community Representation StatementStatement of NondiscriminationUnited Way of Central Ohio seeks to engage the entire community in our work without regard to race, religion, national origin, ethnicity, age, gender, gender identity and expression, disability, sexual orientation, veteran status, familial status or socioeconomic status. That commitment will be reflected in all aspects of United Way of Central Ohio’s work, service delivery, staffing or volunteer participation.Programs/interventions supported by United Way funding must ensure that no qualified persons are denied needed or desired services, employment or the opportunity to volunteer based on race, religion, national origin, ethnicity, age, gender, gender identity and expression, disability, sexual orientation, veteran status, familial status or socioeconomic status.Community RepresentationUnited Way of Central Ohio reflects the rich tapestry of our community. Our board of trustees, staff and volunteers bring a wide range of experiences and perspectives to our work. We believe our strength lies in the variety of backgrounds and ideas we bring together.E-VerifyUnited Way participates in E-Verify. Please refer to the 'Notice of E-Verify Participation' poster for more information:Notice of E-Verify Participation_Right to WorkWork Authorization RequirementApplicants must be authorized to work in the United States without sponsorship.Listing DetailsJob Posting Date: 11/9/2026Application Deadline: 11/23/2026Please submit your resume & cover letter no later than the application deadline to the following URL address: Note: Applicants will receive a message after successfully completing the online application process. If a message is not received, then the application was not successfully completed. #J-18808-Ljbffr United Way