Banking Operations Specialist

RESOURCE BANK

BankingOperations Specialist

Position Summary:

This position reports to the Banking Operations &Systems Director and Assistant Manager and is responsible for performing dutiestoo varied and diverse to be classified in any specific support occupation. Position may require learning new systems asentry and second level support, answering phones, filing and copying andperforming Banking Operations functions as needed. Training may be required asit pertains to your job duties. Occasional use of personal vehicle may berequired.

Essential Functions:
• Assist in all areas of Banking Operationsincluding but not limited to, maintenance, scanning, verifying, accountdocumentation review, and lockbox.


• Review all incoming documentation for accuracy, completeness, andadherence to policy.
• Provide telephone and email support tocustomers (internal and external) regarding Banking Operations systems and products including, but not limited to, Remote Deposit Capture, online banking,debit cards.

• Answer customer inquiries via phone andemail.


• Processor backup daily chargebacks, un-posteds, overdrafts, exceptions, etc.
• Assistin all areas of customer support, customer identification and authorization,policy adherence, and general support.
• Reviewsystem reports for accuracy, various verification, and dual control purposes.
• Performdata entry.
• Operateoffice equipment such as fax machines, copiers, scanners, and phone systems,and use computers for spreadsheet, word processing, database management, andother applications.
• Learnto operate new technologies as they are developed and implemented.
• Assistin creating and updating procedures as it pertains to your job duties. Abilityto apply practical judgement and understanding to carry out detailed writtenand oral instructions.
• Abilityto interact and communicate with other team members and customers efficiently.
• Allother duties as assigned.

Skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Adaptability - being able to rapidly learn new skills and behaviors in response to changing circumstances.
• Communication - the imparting or exchanging of information.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively. English and Spanish speaking skills preferred.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Mathematics - Using mathematics to solve problems.
• Multitasking - handle more than one task at the same time.
• Professionalism

Attributes:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Written Comprehension - The ability to read and understand information and ideas presented in writing.

Working Conditions:

The work for this position isconducted in a back office of our bank and the requirement for travel islimited. Travel for training may berequired from time to time. This positioncould require overtime depending on workload, which first must be requestedand approved by management.


Experience and Education:

High School Diploma (or GED or High SchoolEquivalence Certificate); Minimum 1 year work experience; prior bankingexperience preferred.


Resource Bank strives to be the "employer of choice" EEO\Minority\Female\Vets\Disabled