Promotional Support Coordinator

Job Description One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. Position Overview Princess is looking for a Promotional Support Coordinator. This position is responsible for supporting the relevant Revenue Management teams by providing expertise in the creation, communication, and support for our pricing and promotions. This role is critical in ensuring the product team delivers what is communicated through public offers, emails, direct mail and other communication channels. Responsibilities Execute the promo build in Polar using self‑created upload documents for each new campaign and/or set of promos. Gather information from Product Teams (PTs) and Market Planning about how each new promotion or program release is intended to work, including pricing (CPRO), terms (PPCs), recaps (UTXT) and limits (CINV). Oversee testing process to ensure desired outcome is attained before going “live.” Liaise with internal experts (including CSUS) on the best way to set up each promo (flags, exceptions, etc.) to achieve PT goals and minimize Customer Service impacts. Identify, research and resolve questions and errors relating to promotions and Polar system data. Take support calls from Customer Service, Customer Relations and Group Services as first line of contact into the department. Knowledge & Skills Fully understand the intent of varying Product Team‑initiated promotions and implement them into Polymer. May require working with other experts, such as CSUS, to creatively problem‑solve and test how a promotion will work in Polymer and how it displays in downstream systems like princess.com, GDS and API feeds. Problem‑solving: Must be able to troubleshoot reported errors with promo and pricing to find root cause and a solution, understanding complex relationships between promo types. Impact: The promos built enable guests to book cruises, supporting Net Ticket Revenue as well as Onboard and Gaming Revenue. Leadership: Coordinate with multiple teams to ensure tasks are completed timely and correctly. Requirements High School Diploma/GED/Associate’s degree. Minimum of 2 years’ related experience. Strong knowledge of POLAR Reservation System. Proficient in Microsoft Excel, Word and Outlook. Excellent proofreading skills. Excellent interpersonal and written communication skills. Attention to detail and organizational skills. Ability to adapt to change and be flexible with changing priorities. Team player comfortable forging and maintaining relationships with colleagues in other departments. Quick learner. Professional demeanor, highly proactive with positive attitude. Work beyond normal business hours may be required occasionally to support business needs, projects or operational support outside normal hours or on weekends. Ability to self‑manage time and tasks. Travel No or very little travel likely. Work Conditions Work primarily in a climate‑controlled environment with minimal safety or health hazard potential. Physical Demands Must be able to remain in a stationary position at a desk and/or computer for extended periods. Job Type This position is classified as “remote.” As a remote role, employees can work full‑time from their home. It may also require regular travel to Princess headquarters in Santa Clarita for in‑office collaboration. Benefits Cruise and Travel Privileges for you and your family. Health benefits. 401(k). Employee Stock Purchase Plan. Training & Professional Development. Tuition & Professional Certification Reimbursement. Rewards & Incentives. Culture and Values Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well‑being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Princess is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans With Disabilities Act (ADA): Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact View email address on click.appcast.io. #J-18808-Ljbffr Princess Cruises