Customer Service Specialist: Las Vegas

*1-year of restaurant experience required. Have you personally experienced the varied demands of a food service operation? Do you love the challenge of thinking on your feet and solving problems in real time? Is dependability a point of personal pride for you? If so, read on to learn more about our open CSS role and apply today! About the Role As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity. This group of ambitious professionals understands the value of commitment and follow-through, showing up each day to ensure 86 customers are supported whenever a service need arises. Responsibilities Promptly respond to customer requests by phone, text message, email, chat, Slack, and portal. Communicate with customers and vendors to identify the root cause of an issue. Troubleshoot equipment repairs with customers in real time. Solve complex problems, both technical and non‑technical in nature. Coordinate service visits and repairs to ensure optimal customer uptime. Utilize data insights and service history to provide consultative feedback to customers. Resolve time‑sensitive tasks in an expeditious manner. Follow processes and procedures to ensure complete, accurate, and timely records in all relevant systems and profiles. Take pride in delivering high‑quality service and written documentation. Grow relationships with our customers and vendors. Ensure customer and vendor satisfaction and provide world‑class support. Champion the voice of the customer in collaboration with other 86 teams. Manage a seamless customer experience from end‑to‑end, ensuring our service request execution delights every customer. Qualifications 3+ years of experience in customer‑facing roles (e.g., restaurant, hospitality, and/or service vendor). At least 1‑year of restaurant experience (can be FOH or BOH). Practical experience with helpdesk software and cloud‑based telephony systems like Twilio. Strong organizational skills with the ability to juggle competing priorities. Strong analytical and problem‑solving skills. Superb written and verbal customer‑handling skills. High attention to detail. Ability to work successfully within a fast‑paced, time‑sensitive environment. Strong technical skills (Google Suite, Excel). Personal accountability and the ability to self‑manage. Outside‑the‑box thinker. Flexibility to work scheduled shifts which may include weekend days and some holidays (candidates without this flexibility will not be considered). Spanish language proficiency is a plus. A college degree or high GPA. Tools: We’ll provide you with your computer, monitor, and everything you need. Startup or tech experience (an aptitude for fast‑paced computer‑based work is enough). Company‑provided equipment (computer; monitor; tools). Competitive base salary in line with the Chicago market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans. Flex spending account for family and child care. Employee assistance programs. 401(k) plan with up to 3% matching. Unlimited PTO, following an introductory 90‑day work period, with generous paid parental and sick leave policy. Regular fun team‑building events both virtually and IRL. Plus our “Check Please” dining benefit, where the company pays for you to eat at our customers’ restaurants! Our Company 86 Repairs is transforming a huge, overlooked problem in restaurants: getting things fixed. 86 launched an R&M management platform built for the restaurant industry in 2019. With 86 Repairs, restaurants can access data‑driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs. Our Community 86ers are thoughtful, ambitious, and creative folks working together across multiple states. We gather regularly for team events that include delicious meals at our customers’ restaurants. We're looking for sharp people who want to contribute new perspectives to our community and help us grow. Our Commitment The only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Because of this, 86 Repairs is committed to inclusion across race, gender, age, religion, identity, disability, and background in everything we do. Historically, women and people of color are hesitant to apply for a role unless they meet every qualification listed in the job description. If you are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in 86 Repairs’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Veteran categories: A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A “recently separated veteran” means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. 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