Operations Supervisor

MISSION STATEMENT Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality‑of‑life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic‑led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community‑based services are fully integrated, bilingual and culturally competent. POSITION OVERVIEW The Operations Supervisor provides overall supervision and support in the program elements to ensure the timely execution of facility schedule, safety, and client living/services. Provide supervision of Operation Aide staff. The Operations Supervisor must have knowledge of working with women, substance use and the criminal justice population preferred. The position requires an individual who consistently works to improve the activities of daily living skills of clients, ensure the residential program is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of clients and staff; liaison with other team members, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring inventory. The Operations Supervisor must have excellent customer service skills and be able to develop internal and external resources and customer relationships. Nurture partnerships, inspire others, and engender trust. KEY ESSENTIAL FUNCTIONS Supervise operation aides and has hiring and firing responsibility for staff under their supervision. Coordinate and verify client movement with operations aides and counseling staff. Ensure clients participate in chores. Work with operation aides to provide client work assignments. Work with staff to coordinate client activities of daily living needs. Document status of facility in communication log book. Monitor client conduct and overall behavior during tour of duty. Coordinate with admissions and residential director on client room changes, group room assignments and lounge activities. Assist with conducting searches for contraband according to established organizational policy. Conduct inventory of supplies – linen, toiletries, clothing, etc. Assist with new client orientation to the facility. Coordinate client work activities including assigning chores and working with floor captains. Coordinate client events. Assist with rounds on an hourly basis to assess clients conduct plus ensure the ongoing safety and cleanliness of the facility. Report any room needs to facilities manager through a work order. Participate in weekly House meetings with clients to discuss/address any housing needs. Participate in various meetings (daily huddle, case conferences, multidisciplinary team meeting). Ensure office supply inventory, distribution and equipment maintenance. Develop coverage schedule and ensure coverage is obtained for all shifts. Work alongside facilities team to address any concerns with client rooms and common spaces. Other duties as assigned. REQUIREMENTS High School Diploma required. Associate/Bachelors’ degree is preferred. Minimum of two (2) years of supervisory experience. Minimum of two years of experience working in Substance use/Mental Health field with women. Valid unrestricted OASAS certification as a CASAC‑T/CASAC‑C Counselor is a plus. Must obtain Mandated reporter (2 hours) prior to hire date. Excellent organizational, reporting, recordkeeping skills. Ability to effectively communicate orally and in writing. Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines. Ability to make decisions based on education preparation and experience, which reflect consistency with Agency philosophy, policies and procedures, standards of care and review body requirements. Must be available to work overnight as needed or when the staff work schedule changes to meet facility needs. Bilingual – Spanish speaking a plus. WHY JOIN US? Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. Generous paid time off, including vacation days and paid holidays, to support a healthy work‑life balance. We prioritize the well‑being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply. #J-18808-Ljbffr