Field Service Specialist

Field Tech Support Analyst – AV & IT Support Location: Milwaukee, WI 53202 Work Arrangement: On-site Schedule: Monday–Friday, 8:00 AM–5:00 PM Duration: 3-month contract with potential conversion to permanent Job Summary We are seeking a customer-focused Field Tech Support Analyst to provide hands-on IT and audiovisual (AV) support in a professional corporate environment. The ideal candidate has experience troubleshooting desktop hardware and software, supporting conference room technology, assisting end users, and resolving technical issues efficiently. This role combines desktop support, AV troubleshooting, Microsoft 365 support, hardware deployment, and exceptional customer service. Key Responsibilities Provide on-site technical support for desktops, laptops, peripherals, and other end-user devices. Set up, operate, and troubleshoot audiovisual equipment, including projectors, displays, microphones, speakers, and video conferencing systems. Support meetings, training sessions, conference rooms, and presentations to ensure technology operates smoothly. Troubleshoot Windows operating system, Microsoft 365, hardware, software, and connectivity issues. Assist with device imaging, configuration, deployment, and hardware distribution to users across multiple locations. Support endpoint management and user access using Microsoft Intune and Active Directory/Azure Active Directory. Manage support requests, document troubleshooting steps, and maintain accurate ticket records. Communicate technical information clearly to users with varying levels of technical knowledge. Deliver proactive, professional customer service and follow issues through to resolution. Collaborate with IT teams to escalate complex problems and maintain reliable technology services. Required Qualifications High school diploma or equivalent, with relevant technical experience. 1–3 years of experience in IT support, desktop support, field support, help desk, or audiovisual support. Strong customer service and communication skills; the intake lists five years of customer service experience. Experience troubleshooting Windows computers, hardware, software, and peripheral devices. Familiarity with Microsoft 365 or Office 365. Experience supporting conference room AV equipment or video conferencing technology. Strong problem-solving, organization, and documentation skills. Ability to work on-site in Milwaukee, WI, Monday through Friday, from 8:00 AM to 5:00 PM. Preferred Qualifications Experience with Windows 11, Microsoft Intune, and Active Directory/Azure Active Directory/Microsoft Entra ID. Knowledge of device imaging, provisioning, and hardware deployment. Experience supporting Microsoft Teams or other video conferencing platforms. Relevant IT certifications or a bachelor's degree in an IT-related field. A collaborative mindset, willingness to learn, and commitment to continuous improvement. Contract Details This is a 3-month contract assignment with the potential to transition into a permanent position. The anticipated annual salary range upon permanent conversion is $70,000–$80,000 , subject to the employer's terms and eligibility. Ideal Candidate The ideal candidate combines hands-on desktop troubleshooting with AV and conference room support experience. They are customer-oriented, communicate clearly, take ownership of technical issues, and ensure employees receive reliable and timely IT support. Interested candidates: Apply with an updated résumé highlighting your IT support, AV troubleshooting, Microsoft 365, hardware deployment, and customer service experience.