Product Owner With Customer Service & Case Management
Rootshell Enterprise Technologies
Hello All,
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Product Owner - Customer Service & Case Managementfor one of our client, Please share your resume with current location & full contact info
Role: Product Owner - Customer Service & Case Management
Location:Remote
Job Summary
- Lead the design and optimization of customer service and case management processes using Service Cloud best practices.
- Collaborate with business stakeholders to gather requirements, align priorities, and maximize business value.
- Own and maintain the product backlog by defining, refining, and prioritizing user stories.
- Translate business needs into clear functional requirements and acceptance criteria for development teams.
- Drive Agile ceremonies, including sprint planning, backlog grooming, reviews, and retrospectives.
- Partner with cross-functional teams to deliver high-quality solutions from concept through production release.
- Monitor product performance, resolve delivery risks, and ensure continuous process improvements.
- Act as the primary point of contact for stakeholders, ensuring effective communication and successful product adoption.
With regards
Naveen | Talent Acquisition
Rootshell Enterprise Technologies Inc.
View email address on click.appcast.io |
Vacancy posted 3 days ago
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