Receptionist - State Farm Agent Team Member

Receptionist - State Farm Agent Team MemberJay Jarvis - State Farm Agency in Germantown, MD is looking for a friendly, professional and organized Receptionist to be the first point of contact for our customers and visitors. If you enjoy helping people, communicating with customers and creating a welcoming office environment, this could be an excellent opportunity to join an established local State Farm agency.About The RoleAs the Receptionist, you will play an important role in the day-to-day operation of our office. You will welcome customers, answer incoming calls, assist with scheduling, respond to general questions and help make sure each customer receives a friendly and professional experience. You will work closely with the agency team and help connect customers with the appropriate team member when they need assistance with their insurance.What You'll DoWelcome customers and visitors to the office in a friendly and professional mannerAnswer incoming phone calls and direct calls to the appropriate team memberAssist customers who visit or contact the officeSchedule and confirm customer appointmentsRespond to general questions and determine the appropriate person to assist the customerTake accurate messages and follow up when neededAssist with customer communications by phone, email and other office channelsMaintain an organized and professional reception areaAssist with basic administrative and clerical dutiesHelp maintain accurate customer information and office recordsReceive and organize incoming mail and office correspondenceSupport the agency team with day-to-day office activitiesProvide a positive and professional experience for every customer who contacts the agencyWhat We're Looking ForPrevious receptionist, front desk, administrative or customer service experience preferredFriendly and professional communication styleStrong interpersonal and listening skillsExcellent organization and attention to detailAbility to answer phones and assist multiple customers in a professional mannerComfortable using computers, email and standard office technologyDependable, punctual and professionalAbility to learn new systems and processesA positive attitude and willingness to help othersInsurance experience is helpful but is not required. You do not need to hold an insurance license to apply for this Receptionist position. Training will be provided on agency procedures and systems.Why Join Jay Jarvis State Farm?$50,000 - $60,000 annual salaryFull-time positionPaid time off401(k)Life insuranceTraining and professional developmentOpportunity for advancementEstablished local State Farm agencyProfessional, customer-focused work environmentAbout Jay Jarvis State FarmJay Jarvis - State Farm Insurance Agent is a local Germantown agency serving individuals, families and small businesses with their insurance and financial protection needs. The agency provides a wide range of insurance products, including auto, homeowners, renters, condo, life and business insurance, along with additional coverage options. The team takes pride in providing personal, responsive service and helping customers understand their coverage and insurance options.If you are friendly, organized and enjoy being the person customers can count on when they contact an office, we would love to hear from you. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. #SMA Staff My Agency