Sales Operations Analyst Hybrid

Hybrid Role in Virginia, Maryland, District of Columbia, DC Metro Area, Beltway Area

The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Citizen. This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Your Impact

In this role, you'll be the bridge between our engineering efforts and the customer's mission. You will serve as the primary operational contact, managing the pulse of our federal account teams and ensuring our sales processes run seamlessly. It's an exciting opportunity to influence the entire development lifecycle of our federal offerings while maintaining direct exposure to high-priority customer needs.

• Serve as the main technical point of contact for resolving Workspace for Government operational issues.
• Manage customer account changes and troubleshoot support requests, ensuring timely resolution via JIRA.
• Drive the customer requirements gathering process and oversee order fulfillment within Cisco Commerce Workplace.
• Partner with multi-functional teams to contribute to the development, documentation, and continuous improvement of federal sales processes.
• Lead ad hoc projects and manage multiple simultaneous customer engagements in a fast-paced, fluid environment.

Minimum Qualifications

• Bachelor's degree in Business, Engineering, or a related field.
• Demonstrated experience in program execution, operations, or the software development lifecycle.
• Proven ability to manage multi-functional programs from conception through integration and support.
• Technical proficiency with software-based troubleshooting or support environments.
• Must be willing and able to achieve and maintain a Top Secret security clearance.

Preferred Qualifications

• CompTIA Security+ CE IAT Level II
• Experience with security applications or networking technology within a government or highly regulated sector.
• Strong relationship-building skills with the ability to communicate technical and business complexities to varying levels of management.
• Basic understanding of software programming or scripting languages.
• Outstanding problem-solving skills and the flexibility to adapt to changing mission priorities.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.