Project Coordination Specialist

Benefits:

Health insurance

Training & development

401(k)

NOW HIRING - Apply Today!

POSITION: Project Coordination Specialist:

WHY SERVPRO? SERVPRO Fort Collins is an industry leading water, mold, and large loss fire restoration company. SERVPRO quickly responds to property damage emergencies ranging from multimillion-dollar disasters to those suffered by individual businesses and homes. We have a sincere drive forward to make fire, water, & property damage, “Like it never even happened”!

PERKS $25-$30 an hour.

Weekly Pay Schedule

PTO & Sick Pay

Medical, Vison, Dental, Life Insurance

Advancement opportunities

Work for one of the largest and best SERVPRO Franchises!

Position Summary:

The Project Coordination Specialist (PCS) is responsible for owning the administrative lifecycle of assigned restoration projects from initial assignment through final billing and closeout. A background in Restoration Services and or Construction would be beneficial for this role

This position combines the responsibilities traditionally held by the Project Coordinator (PC) and Job File Coordinator (JFC) into one accountable role. The PCS serves as the administrative partner to the Project Manager and ensures that every assigned project is properly documented, compliant, communicated, financially supported, audit-ready, and continuously progressing.

Essential Duties & Responsibilities:

1. Project Intake & Job Setup

Review newly assigned projects for accuracy and completeness.

Confirm customer, property, insurance, claim, adjuster, referral, and program information is properly documented.

Ensure projects are established correctly within DASH and all applicable third-party platforms.

Identify whether the project is Program/TPA, carrier-direct, commercial, self-pay, or otherwise subject to specific requirements.

Confirm applicable CAT codes, referral information, job type, service line, and other required classifications.

Ensure initial compliance actions and required documentation are established.

Coordinate with Intake and the assigned Project Manager to resolve missing or conflicting information.

Confirm customer contact and inspection scheduling are documented appropriately.

1. Job File Ownership & Documentation The PCS is responsible for maintaining a complete, accurate, and professional administrative job file throughout the life of the project. Responsibilities include:

Maintain current project notes, dates, statuses, contacts, and required documentation.

Ensure documentation accurately reflects what is occurring in the field.

Confirm required photos, forms, authorizations, reports, estimates, sketches, drying documentation, invoices, and supporting documents are present.

Identify missing or incomplete documentation and follow up with the responsible team member.

Ensure significant customer, adjuster, carrier, subcontractor, and internal communication is documented.

Maintain clear next steps and responsible parties within the job file.

Prevent files from becoming stagnant or lacking documented interaction.

Qualifications:

Required Skills & Competencies

Strong organization and time management

High attention to detail

Ability to manage multiple projects simultaneously

Strong written and verbal communication

Ability to identify priorities and independently take action

Critical thinking and problem solving

Professional customer service

Accountability and follow-through

Ability to recognize and escalate risk

Understanding of restoration project workflows

Ability to interpret carrier and TPA requirements

Ability to work collaboratively with Project Managers and field teams

Comfort working within multiple technology platforms, to include:

DASH, WorkCenter / WC2, XactAnalysis, Xactimate, Contractor Connection, Digital Review, DocuSketch, QuickBooks and/or applicable accounting workflow systems.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.