New Customer Experience Program Manager: Product Support (Fully Remote)

Name Tag

United States

A blended role spanning 50% program management, 30% queue traffic control, and 20% L1 support.
Own the flow from POC to handover to ongoing support.

What You'll Own:

CX cadence, program artifacts, routing, SLAs, and queue health reporting.
L1 resolution, runbooks, support platform admin, and AI-powered triage.

Who Will Succeed:

You track commitments and hold response-time lines without friction becoming personal.
You thrive in undefined processes and own problems you notice.

Nametag

Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.

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Vacancy posted 4 days ago

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