Dental Front Office Assistant

Dental Front Office Assistant

Emerald Waters Dental Care is looking for a Business Assistant to join our team.

Schedule: Tuesday-Thursday 7:30am-5:00pm and Friday 6:30am-2:00pm; Mondays are optional to pick up additional hours

Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

More about the role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You'll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About Emerald Waters Dental Care

• Loved by our patients: We're Fort Walton Beach's home for trusted dental care, with a 4.9 rating from 410 reviews. One patient summed us up: "Always a pleasant atmosphere and all people who work here are great."
• Doctors who invest in you: You'll work with Dr. Travis Ball, who provides high-quality, honest, and comprehensive dental care while building lasting relationships with patients based on trust, education, and compassion. You'll also work with Dr. Arlena Tapia, who provides conservative, evidence-based, and high-quality dentistry and joined the practice this year.
• Be the face of our practice: You'll be the first friendly voice and smile our patients meet. You'll handle scheduling, insurance and payment questions for care that ranges from cleanings and Invisalign® to crowns, root canals, sedation and emergency visits. You'll quickly become an expert in our practice systems and in creating a great patient experience.
• Small, close-knit team: Our team shares one goal: to give patients their dream smile. Everyone knows your name, pitches in for each other and celebrates wins together.
• Work-life balance: We work regular weekday hours, with every weekend off and short Fridays that end in the early afternoon.
• Supported by Heartland Dental: You'll get the feel of a hometown office, plus strong benefits, continuing education and real career growth.

What our team is looking for:

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Open minded, flexible, proactive mindset
• Initiative taker, positive, eager to learn and grow
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.