Operations Supervisor

Location: 1400 Champions Drive Marion, IL 62959 Compensation: $18-$21 per hour Why Choose Prominence Hospitality? Prominence Promise – We invest in your growth with hands-on training and leadership development. Competitive Pay & Incentives – Your performance and dedication matter. Paid Time Off - Enjoy time to rest and recharge. Work/Life Balance – Flexible scheduling and generous hotel discounts. Inclusive & Growth-Oriented Culture – We promote from within and value ambition. What You’ll Do as Operations Supervisor Lead by example - coach, develop, and hold team members accountable. Assist the General Manager with department scheduling and staffing plans. Provide hands-on support during staffing shortages, absences, and high-demand periods while maintaining guest satisfaction, efficiency, and labor productivity. Assume responsibility for daily hotel operations in the General Manager's absence. Ensure Marriott brand standards, cleanliness, safety, and service excellence are maintained. Demonstrate proven customer service skills with a strong guest-focused mentality. Oversee breakfast operations to ensure food quality, cleanliness, presentation, and guest satisfaction. What You’ll Bring Experience: Prior hotel experience across multiple departments (Front Desk, Housekeeping, and F&B) preferred, along with supervisory or leadership experience. Skills: Strong leadership, customer service, and problem‑solving skills. Knowledge: Understanding of front desk, housekeeping, breakfast service, and maintenance workflows. Personality: Energetic, service driven, confident, skilled in maintaining a positive attitude in a fast‑paced environment. Why This Role Matters This role is intentionally structured as a leadership pipeline position. High performers will be developed for future Assistant General Manager and General Manager opportunities within Prominence Hospitality. The Operations Supervisor ensures operational excellence across departments while developing the leadership capabilities necessary for future executive hotel roles. This is more than a job - it’s a career track. #J-18808-Ljbffr Fairfield Inn & Suites