Client Advocate

Are you passionate about client care and thrive in fast-paced, high-touch environments where communication and compassion make all the difference? Join Upstate Veterinary Specialties, a leading emergency and specialty veterinary hospital in New York’s Capital District, as a Client Advocate and play a key role in supporting both pet owners and clinical teams during critical moments of care.We’re seeking a friendly, organized, and highly communicative Client Advocate to serve as the voice and support system for pet owners throughout their hospital experience.What You’ll DoServe as the primary point of contact for pet owners throughout their visit, providing updates and support every 30–60 minutesRound regularly with triage staff to understand patient status and workflow needsReview hospital dashboards to track patient and client locationsCommunicate updates on wait times, patient status, and care progress clearly and compassionatelyCoordinate with ER liaisons, ICU staff, technicians, and veterinarians to relay accurate information to pet ownersEnsure pet comfort and wellbeing (water, bedding, relocation within the hospital, etc.)Support client comfort by addressing concerns, answering questions, and escalating clinical updates appropriatelyComfortably and compassionately engage with clients regarding all aspects of care, including difficult conversations such as end-of-life care and euthanasia discussionsDemonstrate an empathetic approach when supporting pet owners during emotionally challenging situationsDocument client interactions and updates accurately in the medical record system (Instinct)Assist in moving clients through the hospital as needed based on care flowCross-train with Client Relations Specialist responsibilities to support high-volume periodsContribute to workflow improvements and support team initiatives as neededWhat We’re Looking For1+ years of experience in a client-facing hospitality, service, or support role requiredHost, server, or veterinary assistant experience is helpfulHigh school diploma or equivalent requiredStrong communication skills with the ability to build trust and rapport quicklyHighly organized with strong multitasking and attention to detailEmpathetic and compassionate approach to client interactions, especially in emotionally sensitive situationsComfortable having conversations with clients regarding euthanasia and end-of-life care decisionsComfortable working in a fast-paced veterinary hospital environmentProfessional, energetic, and compassionate approach to client interactionsAbility to walk throughout the hospital and remain actively engaged during shiftsComfortable working around animals, including exposure to medical environments and related conditionsAlignment with core values of dedication, compassion, and knowledgeScheduleSunday–Wednesday:12 pm - 10:30pmORThursday–Saturday: 10am - 10:30pmCompensation$21–$28/hour, commensurate with experiencePlus applicable shift differentialsWhy Join Us?This role offers the opportunity to be directly involved in supporting pet owners during some of their most stressful and important moments. You’ll work closely with clinical teams in a collaborative, mission-driven environment where communication and compassion are essential to patient care. We believe in supporting our team both professionally and personally. Our benefits include:Fully paid medical, dental, and long-term disability insuranceRetirement plan with employer matchingGenerous paid time offPet insurance stipendUniform allowanceEmployee appreciation events and recognition programsIf you’re ready to combine strong client service skills with meaningful impact in a veterinary hospital setting, we’d love to hear from you.Apply today to join the Upstate Veterinary Specialties Client Relations team. #J-18808-Ljbffr