Client Services Representative

Description Veterinary Client Service Representative / Veterinary Receptionist Heart of Texas Round Rock, TX Full-time schedule: * Evening shift: Sunday-Wednesday, 2pm-12am or 3pm-1am. Shift differential is available for night and weekend shifts. * Day shift: 4 day, 10 hour shift, with shifts scheduled from 6a-4pm, 7a-5pm, or 8a-6p. Saturday availability is required. Shift differential available for weekend shift. Compensation is negotiable based on experience and credentials, with an expected starting range of $17 - $19 / hour. The final pay will carefully consider a wide range of factors including your skills, qualifications, experience, and location. About You You are a compassionate, organized Veterinary Client Service Representative or Veterinary Receptionist with front desk experience in a busy animal hospital, specialty hospital, emergency setting, or high-volume client service environment. You are confident managing appointment scheduling, multi-line phones, check-in and check-out, payment processing, client communication, and practice management software while helping clients feel supported during each visit. The success of your patients' care matters to you, and your success matters to us. Your Experience & Skills The ideal candidate: * Brings a friendly, empathetic approach to client interactions * Can remain calm, compassionate, and organized while managing phones, client questions, scheduling needs, and front desk responsibilities * Works well as part of a collaborative hospital team * Provides exceptional customer service in a fast-paced environment * Has experience scheduling appointments, managing client flow, or coordinating calendars in a veterinary, medical, or high-volume service environment * Previous veterinary experience is highly preferred * Bilingual abilities are a plus * Is available to work weekends and holidays as needed Responsibilities: * Welcome clients and patients promptly with a friendly, professional approach * Check in patients efficiently and help guide clients through the visit process * Schedule appointments, manage client flow, and support front desk coordination * Answer and route incoming calls while supporting client questions, appointment needs, and hospital communication * Maintain a clean, organized, and professional reception and waiting area * Process payments, handle cash accurately, and balance client accounts * Update client and patient files, document communications, and maintain clear records in the practice management system You'll Grow with Us Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through: * Our vast, diverse, and free library of continuing education courses - ThriveU * Live, virtual interactive workshops to develop valuable leadership skills * A program designed to teach you the fundamentals of running a pet hospital And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare. Benefits - our care in action Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members: * Competitive pay * 401(k) with employer match * Mental health resources, including easy access to therapy through Lyra Health * Paid parental leave * Purr-ental leave for when you adopt a pet * Subsidized backup childcare and elder care * Expert advice, support and network discounts for fertility and family planning * FREE CE courses * Pet perks and veterinary service discounts * Student loan support tools and assistance * Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements. About the Hospital Heart of Texas Veterinary Specialty Center is a 24 hour emergency and specialty referral hospital that invests heavily in our team's growth and development. We pride ourselves on providing the Round Rock area with compassionate and quality emergency, and specialty care including surgery, internal medicine and oncology. We provide an emotionally intelligent work environment and strive to maintain a positive work/life balance. About Thrive Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com. We welcome you to join our story and join where #WeThriveTogether.