Hotel General Manager

Company Description

VLICH is a prestigious hospitality brand known for exceptional service, world-class amenities, and a commitment to excellence in guest experiences. Headquartered in Queens, NY, VLICH operates posh properties that cater to both leisure and business travelers. Valuing innovation and collaboration, our team is dedicated to setting industry standards. By combining comfort, elegance, and top-tier management, we create memorable and enriching experiences for our guests. At VLICH, the focus is always on delivering unparalleled service in a dynamic and supportive work environment.

Role Description

We are seeking a full-time Hotel General Manager to oversee the day-to-day operations of our New York, NY property. As an on-site leader, you will ensure the smooth and efficient management of hotel operations, driving customer satisfaction, optimizing revenue, and maintaining high service standards. Your responsibilities will include overseeing all departments, managing budgets and costs, ensuring compliance with regulatory standards, training and motivating staff, enhancing the guest experience, and representing the hotel in the local community.

Qualifications

• Experience in General Management and Business Management to lead hotel operations and implement strategic goals effectively.
• Expertise in Customer Service to ensure an exceptional guest experience and handle customer inquiries or concerns effectively.
• Strong Budgeting and financial management skills to oversee hotel revenue and cost controls.
• Knowledge of Food & Beverage operations and hospitality best practices to maintain a high standard of service and quality.
• Excellent leadership, communication, and problem-solving abilities.
• Ability to work in a dynamic, fast-paced environment while maintaining a customer-focused approach.
• Previous management experience in the hospitality industry is essential; bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

Core Work Activities:

Assisting the Operational and Financial Management of the Property:

• Verifies that all brand standards are being maintained in each area of the property.

• Verifies that all team members meet or exceed all brand requirements.

• Manages the operation of the ALL PROPERTY departments.

• Verifies that a viable key control program is in place.

• Maintains current licenses and permits as prescribed by local, state and federal agencies.

• Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Complies with all corporate accounting procedures.

• Performs required annual Quality audit.

Supporting the Management and Development of Departmental Teams:

• Stays readily available/approachable for all employees.

• Extends professionalism and courtesy to employees at all times.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists/teaches team managers scheduling (using Scheduling Tool that you recommend) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.

• Sets clear performance expectations with the Owner.

• Assists team supervisors with constructive coaching and counseling.

• Solicits feedback for continuous improvement.

Managing the Guest Experience:

• Extends professionalism and courtesy to guests at all times.

• Motivates and encourages staff to solve guest and employee related concerns.

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Conducting Human Resource Activities:

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Takes proactive approaches when dealing with employee concerns.

• Verifies that property hiring practices and strives for a culturally diverse work place.

Performs other duties as assigned and needed.