Part Time Driver/Bell Attendant

Part Time Driver/Bell Attendant

The Driver/Bell Attendant is crucial for creating a seamless and enjoyable experience for our guests. It is essential for this person to handle luggage with care and attention to ensure the safety and comfort of our guests throughout their stay. Additionally, must take pride in delivering exceptional service from the guests' arrival to their departure, aiming to create a memorable and pleasant stay.

Assist guest arrivals and departures professionally and with the utmost courtesy. Handle all luggage, baggage, packages, etc. carefully and safely. Loads and unloads all guest luggage from vehicle with the utmost care and by using safe work techniques. Adhere to hotel policy for luggage storage and retrieval. Delivery of items to guest room as needed, including amenities and collateral for groups in house. Responsible for being completely familiar with all types of guest rooms, hotel facilities and local attractions. Responsible for knowledge of groups and functions in the Hotel on a daily basis. Monitor and maintain cleanliness of bell closet and porte cochere. Maintain control of guest and employee laundry pickup and delivery. Ensure all equipment is in operating order and all supplies are up to par. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Assist guests with directions and use computer for maps. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction. Be a team player and encourage the teamwork attitude among staff. Attends department and inter-departmental meetings. Notify management of any pertinent information related to shift activities. Be knowledgeable in all hotel emergency procedures. Follow supervisor's instructions and performs other duties as directed or assigned. Assist guests and associates with transportation needs upon request. Maintain flags for display and storage during poor weather.

At least 6 months of driving experience. Customer Service experience.