Estate Host

Job Description:

At Knights Bridge, hospitality is not a service, it is a point of view. The Estate Host is a central steward of that philosophy, welcoming collectors, members, and guests into an experience defined by professionalism, and a deep respect for the craft of winegrowing.

This role is ideal for someone who brings warmth and polish in equal measure: a thoughtful professional who anticipates needs before they arise, who understands that luxury is built through consistency, and who takes pride in elevating every detail. Curiosity, intelligence, and a desire to grow within a high-performance team are essential. Prior winery, restaurant, or luxury hospitality experience is valued. Weekend and select holiday availability is required.

The Estate Host works closely with colleagues across the estate to uphold the Knights Bridge standard of excellence, meaningful connection, and a guest experience that feels both personal and unforgettable.

ESSENTIAL RESPONSIBILITIES

Guest Experience
•  Welcome guests and guide them through curated tasting experiences, including private estate tours, tastings, food pairings.
•  Present the Knights Bridge portfolio with confidence, storytelling, and a deep understanding of our estate, vineyards, and winemaking philosophy.
•  Ensure seamless follow through after each visit: processing orders, sending personalized thank you notes, and nurturing long term relationships.
•  Maintain accurate guest records in Commerce7, Tock, and Salesforce to support thoughtful, ongoing engagement.
•  Provide concierge level recommendations for Napa and Sonoma wineries, lodging, and experiences.

Sales & Brand Development
•  Partner with the GM, VP of Marketing, and Director of DTC Sales to execute strategic initiatives that strengthen brand presence and guest loyalty.
•  Identify and cultivate high value guests, referral partners, and luxury hospitality relationships aligned with the Knights Bridge ethos.
•  Conduct refined outreach to engage collectors with current and library offerings.
•  Maintain an understanding of the luxury wine landscape through guest interactions, trade relationships, and industry insights.
•  Represent the winery with integrity and in full compliance with all regulatory standards.

Operational Excellence
•  Demonstrate flexibility and a team-first mindset by stepping in to support functions beyond the core role when needed.
•  Manage appointment details in Tock with precision, daily dashboard review, thorough notes, and proactive confirmation via phone, email, and text.
•  Collaborate with the team to uphold best practices in inventory control, organization, and shipping coordination, contributing to efficient operations.
•  Support inventory tracking and fulfillment processes with accuracy and care, ensuring alignment with internal systems.

Team & Culture
•  Contribute to a culture defined by respect, collaboration, and shared purpose.
•  Lead by example in professionalism, communication, and hospitality.
•  Support colleagues across departments to ensure a cohesive, guest centric environment.

Wage Transparency

Base pay for this role ranges from $70 - $75k annually determined by experience. The position offers a generous pooled commission plan. Total compensation for the role generally exceeds $100k

Benefits

Medical, Dental, Vision, Life insurance and getting to work at an extraordinary, beautiful property in Knights Valley.

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