Customer Service

Chris Lapi Moving Supplies Inc

Job Description

Are you a people person with a passion for problem-solving? Do you thrive in fast-paced environments where no two days are the same? We’re looking for a Customer Service Representative to be the friendly and knowledgeable voice of our moving supply company.

Our mission is to take the stress out of moving by providing top-quality supplies and outstanding service. As a key member of our customer support team, you’ll help customers find the right products, resolve issues quickly, and make their moving experience as smooth as possible.

What You’ll Do:

Respond to customer inquiries via phone, email, and chat with professionalism and care
Guide customers in selecting the right moving supplies for their needs
Process orders, returns, and exchanges accurately and efficiently
Troubleshoot delivery issues and provide timely solutions
Collaborate with our warehouse and shipping teams to ensure customer satisfaction
Maintain detailed records of customer interactions using our CRM system

What We’re Looking For:

1+ year of customer service or call center experience (moving or retail experience a plus)
Strong communication and active listening skills
Comfortable using computer systems and customer service software
Positive attitude, team player, and dependable work ethic
Ability to multitask and stay calm under pressure
High school diploma or equivalent required

What We Offer:

Competitive hourly wage + performance incentives
Health, dental, and vision insurance
Paid time off and holidays
Employee discount on all products
A supportive, team-focused work environment
Opportunities for growth and advancement

Apply

Vacancy posted 29 days ago

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