Sales Associate

Sales Associate

Reports To: Assistant Store Manager, Team Lead

FLSA Status: Non-Exempt

Direct Reports: None

Are you looking for a fun, loving, and enthusiastic workplace where you can truly make a difference? Do you enjoy helping customers and being part of a dynamic team that feels like family?

Join Gordon's Ace Hardware, a proud local hardware store deeply rooted in Utah/Juab County communities. As a talented Sales Associate, you will deliver friendly service and support customers with expert advice, all while enjoying great perks. Grow your skills in a supportive environment where every visit feels like a neighborly chat.

Position Summary

The primary responsibility for all positions with Gordon's Ace Hardware is to WOW Every Customer, Every Time while upholding our Core Values.

The Sales Associate delivers helpful, knowledgeable, and friendly service on the sales floor and maintains department readiness.

Key Responsibilities

• Proactively greet and engage customers.
• Recommend products and solutions based on customer needs.
• Maintain clean, stocked, and organized departments.
• Support freight, recovery, and special orders as assigned.

Education & Experience

• High School Diploma or GED preferred.
• Customer service or retail experience a plus.

Behavioral Expectations

• Friendly, proactive, and team-oriented.
• Communicates and follows through.

Technology & Systems

• Ability to learn and use store systems for lookups and orders.

Schedule & Availability

• Flexible availability including evenings, weekends, and holidays.

Success in This Role Looks Like

• Customers feel welcomed and helped.
• Departments remain customer-ready.

Job responsibilities may change based on the needs of the business.

We are Utah Counties local hardware store and we are a part of your community! Gordon's Ace Hardware is a part of over 5,000 Ace stores around the world. Independently owned and operated by local families. The Gordon family has been involved in farming and retail businesses in Utah County for decades. We strive to be local and loyal...just like it ought to be. While others have become large and impersonal, at Gordon's Ace, we've remained small and very personal, while growing! That's why we say a visit to Gordon's Ace, is like a visit to your neighbor. With locations in Nephi, Payson, Spanish Fork, Provo Riverside, and Provo Edgemont, we are here to provide the best helpful service in our communities. Our goal is to serve our neighbors, one project at time.