Call Center Representatives

Adecco Staffing is currently hiring experienced 2nd shift Call Center Representatives in Boston, MA. This is a temp-to-perm position within a fast-paced and dynamic environment. Next Training class is on July 20th.

Pay Rate: $23–$25/hr.

Location: Boston, MA

Schedule Available:

• 2:00 PM – 11:00 PM (2nd Shift) | Wednesday & Sunday off

Responsibilities

• Handle high-volume inbound calls (200–300 per shift) from hospitals and private medical offices

• Follow structured scripts while delivering professional and empathetic communication

• Triage calls based on urgency, including emergency situations

• Page on-call medical staff for urgent or critical needs

• Support hospital teams with after-hours communication

• Maintain and update schedules, databases, and directories

• Handle confidential patient information in compliance with privacy regulations

• Multitask across multiple systems while accurately documenting all calls

Qualifications

• Prior call center experience required

• Medical call center experience preferred

• Strong communication and professional phone presence

• Ability to follow scripts and multitask efficiently

• Typing speed of 40+ WPM preferred

• High School Diploma required

Bonus:

Associates who are extended a temp-to-hire assignment during this hiring cycle and remain actively employed for six (6) months will be eligible to receive a $500 one-time retention incentive upon reaching their six-month anniversary.

If you are interested in this role, please apply with your resume.

Pay Details: $23.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.