Research Interviewer

Research InterviewerBoston, MACompensation: $60,000-$70,000 + bonus. This role preferred a minimum of two days a week onsite at our Boston, MA office.About the RoleThe Research Interviewer role, within the New Product Development team, will primarily support qualitative data collection efforts, conducting 10-20 structured interviews with senior security executives per week. This is a research role, not a call-center role, and you will lead interviews following established protocols, and is a key contributor to IANS data collection efforts.Core ResponsibilitiesInterview Coordination & Scheduling (~50% of time)Manage an assigned caseload of cybersecurity executives, lead outreach and recruitment, scheduling, and note-taking review (AI tools will supplement)Use IANS resources (such as account managers) to reach executives on caseload, ensuring outreach is proactive and timelyMaintain a master tracker of interviews completed and flag coverage gaps to Director in advance of target deadlinesConducting Interviews & Data Review (~50% of time)Conduct 10-20 (30 or 60-minute structured interviews online via Zoom, Teams) per weekAdhere to the established interview protocol, showing judgment for using probingAsk intelligent, probing follow-up questions when responses are vague, surface-level, or inconsistentRecord all interviews (with consent) and capture real-time notes during the call to supplement the automated recording and transcriptionEdit and process verbatim quotes from interview recordings: remove filler words (e.g., "um,"), fix grammar, and ensure quotes are fully coherent and attributable — while preserving the interviewee's authentic voiceProactively flag data quality issues for Director, and ensure all data is properly tagged for later review and integration into the data streamRequirementsMust-Haves5 years of relevant experience, or a bachelor's degree + 1 year of relevant experience with executives/senior professionalsHighly organized, quick and self-directed learner, able to get up to speed (with direction and support) on the cybersecurity space, including key products and terminology used by executivesAbility to'read the room', build relationships, and direct conversations with senior level executivesA client-first mentality—our clients are our first priority, and you will be representing IANS while interviewing themNice-to-HaveExperience interfacing with other teams, coordinating client outreach, scheduling, and follow-upExperience working with quotas and targets, in market or applied research settingsQualitative data collection experienceB2B experience strongly preferredFamiliarity with cybersecurity concepts and terminologyExperience with Qualtrics and other data collection tools; AI tools (e.g., Copilot)Not-NeededDeep/senior level cybersecurity experience