IT Support Technician

At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 10 rankings in ENR. With over 60 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless!

We are currently hiring for an IT Support Technician to be based in our Murrieta CA office. This is a 100% in office position, supporting our internal employees who are located at 40+ offices across the US. No travel is required. The ideal candidate will have minimum of 3 years' experience in an I.T. support desk environment helping people solve a wide range of technical issues. You will need solid technical experience combined with strong customer service skills, a teamwork mentality, and a desire to help others. The IT Support Technician is the initial support level responsible for internal technical support for computer workstation hardware, operating system, software, network, printing, and Internet access issues.

At Cumming, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 15 ranking in ENR. With over 40 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless!

Responsibilities

• Monitoring and resolving tickets from the support desk ticketing system.
• Reaching out to Team Members by phone, the ticketing system, MS Teams, or email.
• Answering inbound calls to the support desk.
• Helping Team Members with a wide range of I.T. issues.
• Remoting into computers to provide "hands on" assistance, while talking with them on the phone.
• Assisting Team Members with learning certain tasks, and offering recommendations on alternative ways to accomplish a task.
• Collaborate with internal IT Team Members and escalate tickets when needed.
• Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc.
• Install 3rd party software.
• Participate with Imaging, configuring, and shipping Windows 10 laptops.
• Update the inventory system in relationship to the equipment being processed.
• Inspect, test, troubleshoot and repair basic laptop hardware issues, such as replacing batteries, drives, memory, and occasionally keyboards fans, and LCD panels.
• Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs.
• Receiving, processing, and shipping cell phones, computer accessories, printers, etc.
• Follow, update, and create KB articles.
• Learn and support new systems and applications.
• Research, evaluate, and test hardware, software products, and system solutions.
• Participate in I.T. Projects.

Qualifications

• Associates degree in relevant field preferred. Minimum requirement of high school diploma or general equivalency diploma.
• Minimum 3 years of practical, hands-on IT helpdesk experience.
• Additional professional coursework in computer science or certification such as A+ preferred.
• Strong knowledge of Windows 10, Microsoft Office 365, including Outlook, Teams, and OneDrive.
• Familiarity with Active Directory and Azure.
• Ability to read, understand, and follow technical written processes, balanced with creative problem solving.
• Previous experience staging and deploying Windows 10 computers preferred but not required.
• Strong troubleshooting skills.
• Excels at teamwork and working with people to solve complex/advanced issues.
• Ability to multi-task, prioritize and work efficiently.
• Excellent verbal and written communication skills.
• Excellent customer service skills.

Preferred skillsets or areas of interest include:

• InTune
• Automation
• Security
• Coding
• PowerShell
• Use of AI to streamline and improve the quality of IT service offerings.

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The salary range for this full-time role is $24.04-$28.85 per hour. Ranges are determined based on the position, geography, client and industry experience and level, and represent a good faith effort to provide a fair and equitable salary. This range reflects base salary only, and not the total compensation package. Cumming Group reserves the right to pay more or less than the posted range, depending on a candidate's experience, skills, and qualifications, including client requirements.

Cumming Group is committed to providing Equal Employment Opportunity in its personnel policies and practices. It is Cumming Group's policy to recruit, hire, train and promote Team Members and applicants for employment without regard to race, color, creed, religion, age, sex, marital status, registered domestic partner status, genetic information, sexual preference, sexual orientation, gender (including gender expression and gender identity), pregnancy (including childbirth or related medical conditions, including breastfeeding), military service, national origin, ancestry, citizenship, physical disability, mental disability, veteran status or any other protected classification under federal, state, or local law. All such decisions are based on (1) individual merit, qualifications, and competence as they relate to the particular position, and (2) promotion of the principle of equal employment opportunity.


All other terms and conditions of employment, such as compensation, benefits, transfers, layoff, return from layoff, training, education, and social and recreational programs, are administered without regard to the characteristics described above. To this end, Cumming Group complies with all provisions of Title VII of the Civil Rights Act of 1964 as amended, all of the rules, regulations and relevant orders of the Secretary of Labor, and all similar state and local laws.

In addition to base salary, Cumming Group offers a comprehensive benefits package including:

• Medical
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) Matching
• Paid Time Off
• Paid Holidays
• Short and long-term disability
• Employee Assistance Program