Customer Service Banker

Customer Service Banker (Universal Banker)Company: The MerrimackLocation: Main branch in Concord, NHPosition Details: Full-time, including rotating SaturdaysAre you a customer-focused banking professional who enjoys building relationships, solving problems, and helping people feel confident with their banking needs? We're looking for a Customer Service Banker who thrives on creating a welcoming environment, building trusted relationships, and delivering a positive banking experience.As a Customer Service Banker, you'll support customers with everyday banking needs, while helping to connect them with the products and services that best support their financial goals. If you enjoy building meaningful customer relationships, supporting your local community, and being part of a collaborative team environment, we invite you to explore our opportunity at our main branch in downtown Concord, NH.Why You'll Love Working HereIn addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally, including medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.Starting pay begins at $21.63 per hour and is negotiable based on level of experienceWhat We're Looking ForHigh school diploma or GEDMinimum one year experience in customer service and/or cash handling roleExperience utilizing software applications to perform customer service dutiesStrong interpersonal and organizational skillsMust be able to work rotating SaturdaysAbility to travel between branch locations as neededPrior bank teller transaction knowledge a plus but not requiredWhat You'll DoMaintain a working knowledge of banking products and services while promoting them to the customerDemonstrate an openness and willingness to switch between the teller and customer service positions as the needs ariseComplete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time depositsProvide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiryResponds to questions and resolve problems or concerns for customers effectively and efficientlyPhysical RequirementsThis role is performed in a branch environment and requires regular standing and movement, visual and manual dexterity to operate office equipment, occasional handling of up to 40 pounds, and some bending and lifting. Independent travel to other branches or locations may be required.Why Join UsWe believe in building genuine partnerships that encompass top-of-the-line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!If you're ready to grow your banking career in a customer-focused community branch, we'd love to hear from you. Join an award-winning team where your contributions, service, and local impact will be valued every day.We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.