Head of Member Care & Experience

Neko Health AB is seeking a Member Care Lead to scale a hospitality-led support function in the US. You will lead frontline Agents across email, phone, SMS, and social, guiding a high-performing team with data-driven care and strong member trust. You’ll partner with Workforce Planning, Quality, Training, and Tooling to embed processes, SOPs, and escalation playbooks, while maintaining the human touch. Expect complex escalations, high-visibility moments, and coaching by example. #J-18808-Ljbffr