Mailroom Supervisor

Global Mail Lead

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Global Mail Lead manages the client's mailroom operations globally, overseeing mail and package handling, courier services, and mailroom team performance across all active client locations. This role ensures accurate, efficient, and secure processing of all inbound and outbound mail and packages for client employees.

Key Responsibilities

• Oversee global mailroom operations, including inbound/outbound mail, package management, and courier coordination
• Lead and develop mailroom staff, including Mailroom Leads, Mailroom Associates, and Couriers
• Establish and maintain mailroom standard operating procedures, ensuring consistency across all locations
• Manage relationships with courier vendors (FedEx, UPS, DHL, and others); monitor performance and resolve service issues
• Ensure compliance with mail security protocols, chain of custody requirements, and client's package handling policies
• Oversee tracking and reporting of mail and package volumes; identify trends and efficiency opportunities
• Partner with Facilities and Experience teams on mail-related space, equipment, and service needs
• Manage mailroom budget and equipment maintenance

Qualifications

• 5+ years of mailroom, logistics, or operations experience, with at least 2 years in a supervisory role
• Experience managing multi-location or distributed mailroom operations preferred
• Strong vendor management and relationship skills
• Proficiency with package tracking systems and mail management tools
• Excellent organizational and communication skills
• High school diploma required; Associate's or Bachelor's degree preferred

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

110,000.00 – 120,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site – Oakland, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay